Team Leader

Sportswift Ltd; Oldbury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sportswift Ltd is seeking a friendly Team Leader to energise the store, support the Store Manager, and ensure customers leave with exactly what they came in for. You will lead by example, drive commercial results, and foster a positive, inclusive team culture.

In this role you’ll develop your leadership skills, manage daily store activities, and help the team stay motivated while delivering outstanding service. This opportunity focuses on growth and commercial success.

Qualifications

• Strong leadership that others want to follow, positive and energetic approach.
• Curious mindset, always learning and aiming for the bigger picture.
• Inclusive mindset, values every voice and builds belonging.
• Proactive, flexible, and able to set the tone by taking action.
• Fair, open to feedback, and thoughtful in decision making.
• Cares about people, supports growth, and fosters a positive team vibe.

Responsibilities

• Help run the store day-to-day and deliver great customer experiences.
• Lead by example to show how excellent service looks and support Store Manager.
• Drive store initiatives and ensure smooth communication across the team.
• Monitor performance and keep the team motivated and productive.
• Step in when the Store Manager is away to keep operations running smoothly.

Skills

Leadership

Customer service

Curiosity

Inclusion

Decisiveness

Team motivation

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. What you'll be doing: You'll play a key role in the day-to-day running of the store-creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know-how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving.

• Good leadership skills people want to follow-positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.