Team Leader

Card Factory; West of England; Presencial; GBP 21 000 - 27 000; Tempo integral

Resumo da oferta

Card Factory is seeking a friendly and upbeat Team Leader to energise our store and keep customers smiling as they leave with exactly what they came for. You’ll support the Store Manager, motivate the team, and step up when the manager is away to ensure smooth running with confidence and care.

You’ll lead by example, drive great service, and bring the Card Factory Way to life. You’ll help others grow while developing your own skills, keeping the team inclusive and focused on commercial success.

Qualificações

• Strong leadership and people management abilities.
• Curious and eager to learn with a view of the bigger picture.
• Inclusive approach that values all team voices.
• Proactive, flexible, and results‑focused in a fast-paced retail environment.
• Fair, open to feedback, and thoughtful in decision making.

Responsabilidades

• Support the Store Manager in daily store operations.
• Lead by example to deliver outstanding customer service.
• Drive store initiatives and maintain open communication across the team.
• Monitor performance metrics and ensure the team is thriving.

Conhecimentos

Leadership

Customer service

Team motivation

Communication

Flexibility

Descrição da oferta de emprego

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care.

What you'll be doing:

You'll play a key role in the day-to-day running of the store creating great customer experiences and driving commercial success.

You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills.

With your energy and commercial know-how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving.

What we're looking for:

• Good leadership skills people want to follow - positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Why Join Us?

If you're ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we're all about celebrating people-and that includes you. You'll be supported every step of the journey, with opportunities to grow, lead, and shine. We'll back your potential, cheer on your progress, and help you grow.