Team Leader

Sportswift Ltd; Borehamwood; On-site; GBP 21,000 - 25,000; Full time

Job summary

cardfactory in Borehamwood is seeking a friendly, upbeat Team Leader to support the Store Manager, energise the team, and ensure every customer leaves with what they came in for and a smile. You’ll lead day‑to‑day store operations, drive commercial success, model great service, and help others grow while developing your own skills.

The role rewards energy, positivity, and a proactive approach to store initiatives and team culture.

Qualifications

• Experience leading a retail team.
• Strong communication and listening skills.
• Ability to drive store initiatives and improve KPI performance.
• Inclusive leadership and people development.

Responsibilities

• Support the Store Manager in daily store operations.
• Lead by example to deliver excellent customer service and store presentation.
• Drive commercial success by executing promotions and initiatives.
• Keep the team motivated, engaged and focused on targets.

Skills

Store leadership

Customer focus

Team development

Communication

Adaptability

Decision making

Job description

In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care. What you’ll be doing: You’ll play a key role in the day‑to‑day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

• Good leadership skills people want to follow-positive, proactive, and full of energy.
• You’re curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You’re fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe. If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people— and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.