Team Leader

Sportswift Ltd; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

cardfactory is seeking a friendly and upbeat Team Leader to bring energy and positivity to our store in London. You will support the Store Manager, keep the team motivated, and ensure customers leave with exactly what they came for and a smile.

When the Store Manager's away, you'll step up to keep things running smoothly with confidence and care. You'll lead by example, drive store initiatives, and help others grow while building your own skills.

Qualifications

• Proven leadership skills and ability to motivate a team.
• Willingness to learn and see the bigger picture.
• Ability to listen to all voices and foster belonging.
• Flexible, proactive, and decisive in getting things done.
• Open to feedback and thoughtful in decision making.
• Genuine care for people, supporting growth and positive team vibe.
• Ready to step up and lead initiatives within the store.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Lead by example to deliver excellent customer service and drive commercial success.
• Create a positive, inclusive team environment and develop others.
• Drive store initiatives and maintain clear communication across the team.
• Ensure smooth running of the store when the Manager is away, with confidence and care.

Skills

Leadership

People Skills

Communication

Job description

In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. What you'll be doing: You'll play a key role in the day-to-day running of the store-creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know-how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving.

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!

• Good leadership skills people want to follow-positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.
• If you're ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we're all about celebrating people-and that includes you. You'll be supported every step of the journey, with opportunities to grow, lead, and shine. We'll back your potential, cheer on your progress, and help you grow.