Team Leader

Sportswift Ltd; Little Eversden; On-site; GBP 21,000 - 30,000; Full time

Job summary

Card Factory is seeking a friendly and upbeat Team Leader to energise the store, support the Store Manager, and motivate the team to deliver great customer experiences. You’ll drive commercial success, model excellent service, and uphold the Card Factory Way while helping others grow and maintaining a positive, inclusive vibe.

You will step up when needed, stay flexible, communicate clearly, and keep the team thriving with energy and care.

Qualifications

• Strong leadership that others want to follow.
• Curious and eager to learn and see the bigger picture.
• Create an inclusive team where everyone's voice is heard.
• Flexible, proactive, and results-oriented.

Responsibilities

• Support the Store Manager and keep daily store operations running smoothly.
• Lead by example to deliver exceptional customer experiences.
• Drive commercial success and store initiatives.
• Foster a positive, inclusive team environment.
• Develop the team's skills and growth.
• Monitor performance metrics to ensure smooth operations.

Skills

Leadership

Team motivation

Inclusive culture

Flexibility

Decision making

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. What you’ll be doing: You'll play a key role in the day-to‑day running of the store-creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving.

Selected key qualities

• Good leadership skills people want to follow-positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.