Team Leader

Sportswift Ltd; Broadfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sportswift Ltd is seeking a Team Leader to energize and guide the store team. You will support the Store Manager, motivate staff, and ensure every customer leaves with what they came for and a smile.

When the Store Manager is away, you’ll take the lead with confidence and care, driving customer experiences and commercial success. You’ll lead by example, fostering great service, open communication, and a positive, inclusive team vibe while developing your own skills and contributing to store

Qualifications

• Lead by example to deliver great customer service.
• Support Store Manager and drive store initiatives.
• Create a positive, inclusive team vibe.
• Keep energy high and customer focus strong.

Responsibilities

• Run day-to-day store operations to deliver great customer experiences.
• Drive commercial performance and store initiatives.
• Maintain open communication and support team growth.
• Step up when the Store Manager is away with confidence.

Skills

Leadership

Curious learner

Inclusive teamwork

Proactivity

Fairness & feedback

People development

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care. What you’ll be doing: You'll play a key role in the day-to‑day running of the store-creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you'll help make sure everything's running smoothly, and the team is thriving.

Selected key qualities

• Good leadership skills people want to follow-positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone's voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.