Team Leader

Card Factory; Newton Abbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading retailer in a role that celebrates customer life moments! As a Team Leader, you'll drive store success and foster a culture of exceptional service. With opportunities for growth and a supportive environment, this role is perfect for those passionate about retail. You'll lead teams, analyze performance, and contribute to a thriving store atmosphere. Enjoy benefits like discounts, financial support, and development resources as part of your journey with a forward-thinking company. If you're ready to make an impact, this exciting opportunity awaits!

Benefits

25% colleague discount

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to learning resources

Discounts at UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills with a focus on customer experience.
• Ability to analyze store performance data effectively.

Responsibilities

• Support the Store Manager in driving commercial growth.
• Lead store teams in the absence of the Store Manager.

Skills

Leadership Skills

Customer Service

Analytical Skills

Commercial Awareness

Team Player

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered around exceptional customer service. You will lead store teams in the absence of the Store Manager, ensuring high standards and excellent service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a drive for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially aware.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer. This involves significant investment in our colleagues, creating opportunities in a fast-paced environment as part of our exciting journey.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support (education tools, salary advance)
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to learning and development resources
• Discounts at hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting role with genuine prospects. If this role aligns with your career aspirations, click 'Apply Now'.

We reserve the right to close this vacancy once sufficient applications are received. Apply early to avoid missing out, as applications are reviewed regularly.