ITSU Team Leader - Kitchen - Full Time

Scoffs Group UK; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader for their kitchen operations. This role involves leading a passionate team, ensuring high standards of food quality, and delivering exceptional customer service. You will be responsible for training staff, managing stock levels, and fostering a positive work environment. If you thrive in a fast-paced setting and are committed to maintaining excellence in hospitality, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Strong leadership skills with a focus on team development and empowerment.
• Experience in maintaining food quality and safety standards.

Responsibilities

• Lead the kitchen team to deliver high-quality food and excellent customer service.
• Manage stock levels and ensure compliance with food safety regulations.

Skills

People Management

Food Quality Standards

Customer Service

Team Training

Stock Management

Education

Experience in Hospitality Management

Food Safety Certification

Job description

This job description provides a comprehensive overview of the Team Leader - Kitchen (TLK) role, covering responsibilities across people management, hospitality, quality, and profitability. It uses appropriate HTML tags to structure the content, enhancing readability and engagement.

However, the description could benefit from improved formatting consistency, clearer segmentation of sections, and removal of redundant or overly detailed instructions that may overwhelm the reader. Additionally, some language can be made more concise for better clarity and impact. Overall, the content is relevant and covers the minimum requirements for the role.

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Team Leader - Kitchen (TLK) Role Overview

The TLK leads our itsu kitchen, working closely with the shop management team to ensure smooth daily operations, uphold food standards, and support team development.

People

• Train and empower the BOH team, including Fish Pro, Hot Pro, Fish Star, and sections, to deliver high-quality food.
• Conduct engaging team briefs, clearly communicating daily duties and updates.
• Support team members and promote sustainability policies.
• Ensure policies on uniform, staff food, lateness, and sickness are followed; report issues to management.
• Address performance issues with constructive feedback and seek help when needed.
• Lead through praise and coaching, fostering an inclusive environment.
• Ensure proper training for new team members and promote effective communication between Front and Back of House.

Hospitality

• Maintain excellent mystery shopper scores and model a customer-first mindset.
• Execute product and marketing launches effectively, using the 'manage by walking around' approach.
• Follow itsu's 6 hospitality steps and respond promptly to customer questions and complaints.
• Respond immediately to service bell calls and demonstrate strong product knowledge.

Quality

• Ensure all food meets quality standards, adhering to recipes and 'How To' guidelines.
• Follow FIFO standards, remove out-of-date products, and keep displays immaculate.
• Maintain food safety, health, and safety standards, completing all required documentation.
• Lead food safety initiatives and be prepared for EHO visits.
• Manage product transfers safely and accurately, ensuring proper uniform and PPE standards.
• Maintain cleanliness and safety in the Back of House, managing fish safety and bones.

Profitability

• Control production to meet forecasted demand, maximizing sales and minimizing waste.
• Manage stock levels, orders, and stock control systems effectively.
• Analyze reports to optimize kitchen operations and ensure financial procedures are followed.
• Address maintenance issues promptly and manage waste efficiently.

This is you

You put people at the heart of everything you do by embodying the 4 itsu qualities and behaviors.