Team Leader

Johnstons of Elgin; Hawick; On-site; GBP 18,000 - 21,000; Part time

Job summary

Johnstons of Elgin is seeking a permanent part-time Coffee Shop Team Leader in Hawick to support the Coffee Shop Manager and lead the front-of-house team to deliver consistently high standards of customer service, food quality, cleanliness, and operational performance.

The ideal candidate will have hospitality experience, strong people skills, and the ability to plan and motivate a team in a fast-paced, high-standard environment. Starting pay £13.75 per hour, with flexible 5 days from 7.

Qualifications

• Have previous hospitality experience, preferably in a supervisory or team-leading role within a busy café, coffee shop, restaurant or similar environment.
• Have strong interpersonal skills with people at all levels with experience leading and developing a team.
• Be able to plan and prioritise your own and your team’s workload and deal with conflicting deadlines.
• Be proactive and self-motivated with a positive attitude.
• Have a passion for food & customer service.
• Demonstrate ability of delivering high levels of service in a quality, ideally 5-star, fast-paced coffee shop environment.
• Have the ability to excel under pressure in a busy, dynamic environment.

Responsibilities

• Lead the front-of-house team and managing floor operations
• Provide training, support and development to staff
• Being the face of the coffee shop – being friendly, approachable and energetic toward customers, staff and other stakeholders

Skills

Hospitality experience

Team leadership

Customer service

Planning workload

Proactive attitude

Job description

Coffee Shop Team Leader

About the Role

Support the Coffee Shop Manager in the efficient day-to-day running of our five-star coffee shop, leading the team to deliver consistently high standards of customer service, food quality, cleanliness and operational performance.

Key Responsibilities:

Delivery

• Be attentive even during busy periods to ensure the team is assisted if needed and service is running smoothly, always keeping our impeccable quality of service

Health & Safety

• Maintain impeccable cleanliness, food quality and service standards

People

• Lead the front-of-house team and managing floor operations
• Provide training, support and development to staff
• Being the face of the coffee shop – being friendly, approachable and energetic toward customers, staff and other stakeholders

This role is permanent part time position, working 5 days from 7. Full flexibility is required.

Starting rate for this role is £13.75 dependant on experience.

This is what we’re looking for in our ideal candidate:

• Have previous hospitality experience, preferably in a supervisory or team-leading role within a busy café, coffee shop, restaurant or similar environment.
• Have strong interpersonal skills with people at all levels with experience leading and developing a team
• Be able to plan and prioritise your own and your team’s workload and deal with conflicting deadlines
• Be proactive and self-motivated with a positive attitude
• Have a passion for food & customer service
• Demonstrate ability of delivering high levels of service in a quality, ideally 5-star, fast-paced coffee shop environment.
• Have the ability to excel under pressure in a busy, dynamic environment

About Us

Founded in 1797, Johnstons of Elgin is an innovative, luxury clothing brand celebrating 225 years of experience in working with the world’s finest fibres. Across three centuries, our family-owned company has carefully sources cashmere and fine woollen fibres from around the world, applying the latest technology and highest quality craft expertise in our very own vertical Scottish mills. Employing over 1,000 staff, our valued employees and communities are at the heart of everything we do, producing unique, high-quality designs that are made to last. Our brand is focused on sustainability, working with natural, renewable, and biodegradable fibres and we are committed to maintaining a minimal environmental footprint.

Johnstons of Elgin is proud to be an equal opportunity employer wholeheartedly supporting the principles of equality and diversity to build an inclusive workforce.

Our aim is to embed diversity and inclusion in everything we do to create an environment where our employees feel safe to be their whole authentic self without having to downplay or change parts of their identity.

We celebrate diversity in all its forms, which goes beyond those characteristics protected by law to include everything that makes us unique, from our backgrounds and experiences to our personalities and ways of thinking.

We endeavour to provide reasonable accommodations for individuals with disabilities and encourage any candidate who requires assistance to contact us at [e-mail].

Don’t meet every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement or qualification. At Johnstons of Elgin, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you are excited about this role but think your experience doesn’t align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Please note all applicants must be able to provide evidence of their right to remain and take up paid employment in country job is based.

Closing date - 5 October 2026