Post Office Manager Level 2 - Shankill

Henderson Group; Belfast City District; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

Employee assistance programme

Discount scheme UK/Ireland

Staff discount

Job summary

Henderson Group is seeking a Post Office Manager Level 2 in Newtownabbey, Belfast area. This part-time role (24 hours/week) operates Mon–Sat, 9:00am–5:30pm, with a rotating Saturday shift.

You will lead a team, drive sales, manage cash, and maintain excellent customer service across post office operations. Join a family-owned NI group with strong local presence; attractive pay (£14.00/hour) and benefits, with travel to branches as needed and a supportive environment focused on Ambition, Customer

Qualifications

• Customer focused with ability to lead a team and communicate effectively.
• Experience in sales/active selling and working toward sales targets.
• Back office administrative experience and proficient in MS Office.

Responsibilities

• Maximise sales and profit, minimise loss, and contribute to continuous improvement of the Post Office and staff.
• Serve customers per procedures to ensure customer satisfaction and daily operation of the Post Office branch.
• Handle and balance cash accurately; complete administration duties as required.
• Ensure outstanding customer care at all times.
• Travel to other Post Office branches may be required.
• Complete other duties as required.

Skills

Customer service

Leadership

Sales targets

Back office admin

MS Office

Education

Good education

Tools

Microsoft Office

Job description

Post Office Manager Level 2

£14.00 per hour & great benefits.

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Job Posting Closing Date: 11.59pm, Tuesday 15th September 2026

Part-time position at 24 hours per week, working within the hours of Monday to Saturday, 9.00am to 5.30pm, with a degree of flexibility required. Please note, this is a job share opportunity with rotational Saturday shifts required.

Who are we?

Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025.

We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.

A look into the role:

Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.

As Post Office Manager you will be required to;

• Maximise sales and profit, and minimize loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.


• Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.


• Handle & Balance cash accurately. Complete administration duties as required.


• Ensure an outstanding level of customer care at all times.


• Travel to other Post Office branches may be required as part of the job role.


• Complete other duties as required for the role.

Skills for Success

• The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.


• Previous experience in sales/active selling as well as working towards sales targets.


• Back office administrative experience.


• A good standard of education.


• Working knowledge of Microsoft Office package.

Applicants should note that based on the response, the company may increase the shortlisting criteria.

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.

Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.

Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.

The Reward

The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.

Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.

Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.

Working Hours

Part-time position at 24 hours per week, working within the hours of Monday to Saturday, 9.00am to 5.30pm, with a degree of flexibility required. Please note, this is a job share opportunity with rotational Saturday shifts required.

Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.

Hightown Avenue Mallusk, Newtownabbey BT36 4RT [phone] [e-mail]