Team Leader

TN United Kingdom; Fraserburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Team Leader to join their vibrant team. This role focuses on enhancing customer experiences and driving operational excellence. As a Team Leader, you will support the Store Manager in achieving commercial objectives and fostering a customer-first culture. Your leadership will be crucial in guiding the team, ensuring daily operations meet high standards. With a commitment to employee well-being and growth, this company offers a supportive environment where your contributions will significantly impact the store's success. Join a forward-thinking retailer and help celebrate life's special moments!

Benefits

25% colleague discount

Financial Wellbeing Support

Seasonal incentive schemes

Retail Management Apprenticeship Programmes

Discounts across hundreds of UK retailers

Employee Assistance Programme

Qualifications

• Strong leadership skills to guide and motivate store teams.
• Ability to analyze store performance data for improvement.

Responsibilities

• Support the Store Manager in achieving commercial growth goals.
• Lead store teams to ensure high standards and exceptional service.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Data Analysis

Team Player

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and fostering a team culture centered around putting the customer first. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package & About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year business strategy aiming to become a true omnichannel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support, Education Tools, Salary Advances
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers
• Discounts across hundreds of UK retailers
• Employee Assistance Programme for mental, physical, and financial support