Team Leader

OTB Group; Ellesmere Port; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in premium casual fashion is seeking a passionate and results-driven leader to elevate client experiences. This role involves guiding a high-performing team, achieving commercial targets, and fostering strong client relationships. You will utilize your expertise in fashion retail to implement strategic business plans and drive sales. If you thrive in a dynamic environment and are committed to delivering exceptional service, this opportunity is perfect for you. Join a forward-thinking organization that values integrity, innovation, and teamwork.

Qualifications

• Proven experience in fashion or luxury retail with a focus on customer experience.
• Strong leadership skills to empower and motivate team members.

Responsibilities

• Lead the team to enhance client experiences and achieve commercial targets.
• Drive sales performance through effective team management and product knowledge.

Skills

Team Leadership

Client Relationship Management

Communication Skills

Sales Performance Analysis

Customer Service

Job description

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Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.

Key Responsibilities
• Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives
• Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.
• Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.
• Lead a high performing client facing and service orientated team.
• Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience
• Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
• Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience
• Execute the strategic business plan while driving incremental sales utilizing crossfunctional partners and marketing opportunities
• Build a client book through establishing client relationships to drive additional traffic and create client engagement
• Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
• Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360° experience for the client
• Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
• Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives
• Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes
• Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

You
• Undertake work with a high degree of integrity, leading by example in every situation
• Take action and ownership, ensuring a magical client experience for our clients while aiming to be a leader with a passion for helping others grow
• Are a powerful communicator, handling your colleagues and clients with personal care and empathy
• Are responsible, courageous with ideas, resilient and authentic in your approach
• Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
• Are a master at storytelling and at the art of asking engaging questions
• Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Key Requirements
• Previous experience in fashion/luxury retail
• Experience in training the team, empower them and motivate them
• Results-driven and customer focused
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Strong attention to detail