Professional Indemnity Claims Team Leader

Red Recruitment; Taunton; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Professional Indemnity Claims Team Leader to guide a dedicated team in managing claims efficiently. This role offers the opportunity to work remotely while collaborating with offices in Taunton, Bristol, and London. You will lead a team, ensuring compliance with service standards and providing support for complex claims. The ideal candidate will possess extensive knowledge of Professional Indemnity claims and demonstrate strong leadership and communication skills. Join a forward-thinking company that values professional excellence and offers excellent progression opportunities.

Benefits

Quarterly family day

Excellent progression opportunities

Values that align to employees

Culture based on client service and DE&I

Qualifications

• Proven experience in a claims handling role with leadership experience.
• Strong knowledge of claims processes and regulatory requirements.

Responsibilities

• Lead and support a team of claims handlers to achieve performance targets.
• Monitor workflow and ensure timely claims processing.
• Handle escalated claims with a focus on resolution and customer satisfaction.

Skills

Claims Handling

Leadership

Professional Indemnity Knowledge

Communication Skills

Problem-Solving Skills

Analytical Skills

Interpersonal Skills

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

ECF

Job description

Red Recruitment is looking for a Professional Indemnity Claims Team Leader to join their client's Commercial Claims Team.

As the Professional Indemnity Claims Team Lead, you'll be responsible for overseeing a team of claims handlers, ensuring that cases are managed efficiently, fairly, and with the highest standards of customer service. You'll provide guidance, support, and development to your team, while also acting as a point of escalation for complex claims.

You will be able to work from home frequently with travel to the Taunton, Bristol or London office as and when required.

You should have experience in Professional Indemnity claims to be considered for this role.

Benefits and Package for a Professional Indemnity Claims Team Leader:

• Salary: Competitive
• Hours: Full-time
• Contract type: Permanent
• Location: Remote (The offices are based in London, Bristol and Taunton)
• Once a quarter family day, this often takes place in their office
• Excellent progression opportunities
• Values that align to their employees
• Culture based on client service, professional excellence and DE&I

Key Responsibilities of a Professional Indemnity Claims Team Leader:

• Leading, motivating, and supporting a team of claims handlers to achieve performance targets and service levels
• Monitoring workflow and allocating resources to ensure timely and effective claims processing
• Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure
• Providing support to underwriters including advising on claims-related information, updating on trends, and attending claims review meetings as required
• Ensuring full compliance with all service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance
• Handling escalated or complex claims with a focus on resolution and customer satisfaction
• Assisting in the mentoring, training and development of Claims Handlers, Assistant Claims Handlers, and Technicians
• Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reducing the level of non-value added tasks undertaken by Claims Handlers

Key Skills and Experience of a Professional Indemnity Claims Team Leader:

• Proven experience in a claims handling role, ideally with leadership or supervisory experience, is required
• Strong knowledge of claims processes, legislation, and regulatory requirements
• In-depth understanding of Professional Indemnity claims is essential
• Appropriate technical expertise and analytical skills
• Coverage knowledge with the ability to make own determination/challenge lawyers
• The ability to lead by example and inspire others
• Excellent communication, problem-solving, and interpersonal skills
• You should be a strong team player who identifies and proposes solutions to problems
• The ability to develop excellent working relationships with a variety of internal and external stakeholders is required
• Experience using Microsoft Word, Excel, Power Point, Outlook and ECF is required

If you have the relevant skills and experience required, and are interested in this position, please apply now!

Red Recruitment (Agency)