Team Leader

TN United Kingdom; Dunstable; On-site; GBP 29,000; Full time

Job summary

Join a dynamic team at an established industry player as a Team Leader at Luton Airport. This full-time role offers a unique shift pattern of 4 on, 4 off, ensuring a balanced work-life dynamic. As a leader, you'll oversee operations, manage a dedicated team, and enhance customer experiences. Your leadership will play a crucial role in maintaining high standards of service and compliance. This is an exciting opportunity for those passionate about team management and customer service excellence. If you're ready to take the next step in your career, we want to hear from you!

Qualifications

• Experience in managing a team effectively.
• Strong interpersonal skills to build relationships.

Responsibilities

• Monitor day-to-day operations and manage the team effectively.
• Ensure customer satisfaction and handle complaints on-site.

Skills

Team Management

Interpersonal Skills

Self-Motivation

Multitasking

Job description

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Luton Airport – Team Leader – Full Time - 4 on 4 off 2 days, 2 nights 12 hours shift- £28,674.00 Per Annum

Are you a leader?
Do you have a knack for managing people?
Are you a self-motivated individual?

If you have a passion for excellence, a knack for managing people, and a drive to elevate customer experiences, this is your ticket to an exciting journey!

Come and join our friendly team based at Luton Airport as one of our next Team Leaders.

42 hours per week, 4 on 4 off working shift pattern, 2 days & 2 nights per week.

What you’ll do

1. Monitor and manage the day-to-day operations of Priority Parking, ensuring all dockets are filled in correctly and stored with the keys. Vehicles are retuned and ready in the correct location for customers.
2. Ensure customer vehicles are driven and parked safely to and from the allotted area.
3. Maintain strong communication and consult daily with the Service Delivery Manager (SDM) and Service Delivery Supervisor (SDS).
4. Be the first point of contact for customer issues or complaints on site. Carry out first-line investigations.
5. Comply with company policies, health and safety laws, and other relevant legislation.
6. Support and deputise for the SDS to ensure continuity of standards and compliance across the operation.
7. Organise, manage, and motivate the team on shift across the APCOA operation.
8. Ensure all staff follow agreed practices and procedures.
9. Induct and train new team members and provide ongoing development and training for all staff. Monitor staff performance and ensure task delivery.
10. Protect the assets and revenues of APCOA Parking UK Ltd.
11. Complete shift handover forms between outgoing and incoming crews.
12. Adhere to Health & Safety requirements and best practices.
13. Record incidents thoroughly and accurately, and follow up on actions.
14. Ensure staff conform to uniform regulations as instructed by the company.

What You’ll Bring

• Experience of managing a team.
• Smart and professional appearance.
• Excellent interpersonal skills and ability to build relationships at all levels.
• Self-motivated, proactive, with a focus on self-development.
• Ability to prioritize and multitask.
• Ability to manage and motivate a team.

Do you think you could be the right person for this role? Is this the next opportunity you are looking for?

This is your ticket to an exciting journey. We want to hear from you, so APPLY NOW!

We are committed to ensuring APCOA is a fair place to work, regardless of age, race, gender, sexuality, or organizational level. We offer a motivating environment with shared successes, challenging projects, and development opportunities to help staff fulfill their potential while striving for excellence.