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20hrs Team Leader FTC

Body Shop (The)

London

On-site

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

An established industry player in ethical beauty is seeking a passionate Team Leader to drive sales and enhance customer experiences. This role involves supervising and coaching staff, ensuring adherence to company policies, and acting as a brand ambassador. You will thrive in a dynamic retail environment, utilizing your strong communication and leadership skills to foster a collaborative team atmosphere. Join a company committed to making a positive impact while enjoying the beauty of retail. If you are ready to inspire and lead, this opportunity is perfect for you.

Qualifications

Experience in customer service with a passion for beauty and retail.
Strong interpersonal skills to build rapport and provide solutions.

Responsibilities

Support store management in driving sales and profit.
Coach customer consultants to achieve high service standards.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Leadership

Time Management

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Join to apply for the 20hrs Team Leader FTC role at Body Shop (The)

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, passionate about empowering people and enriching our planet. We are committed to keeping it real in every way possible. Our activist roots influence everything we do, from iconic window posters to vegetarian products and campaigns. We are not afraid to stand up and speak the truth and like to do things a little differently.

The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for what we believe in now more than ever. Breaking the mould has always come naturally to us, and we need someone who isn't afraid to shake things up.

Your role in a nutshell

To support the store management team in driving sales and profit by supervising and coaching customer consultants. In the absence of store management, demonstrate leadership by delivering an exceptional customer experience, ensuring adherence to company procedures, policies, and upholding the values and vision of The Body Shop. This role as a Team Leader will be offered as a 6-month fixed-term contract.

More About The Role

Customer Experience

As a Team Leader, you will work independently with minimal direction, acting with a sense of urgency. You will handle customer concerns effectively and provide feedback to store management. You will support store maintenance, inventory management, and other operations, coaching Customer Consultants to achieve high service standards. You will also be a passionate ambassador for The Body Shop campaigns.

Delivery

You will understand sales trends, use storytelling to enhance customer experience, and adapt to changing retail environments. Operating multiple systems confidently, meeting sales targets, and assisting in recruiting are key responsibilities. You will perform opening and closing procedures according to operational standards and complete audit documentation. Strong relationship skills are essential for coordinating between customers, the team, and management.

Teamwork and People Management

Our people are at the heart of everything. You should be a team player, supportive of change and new ideas, and capable of training new staff. We seek flexible, responsible role models who can attract and retain talent that reflects our brand.

What We Look For