Team Leader

Card Factory; Dartford; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Team Leader, where you will play a pivotal role in enhancing customer experiences and driving store success. This exciting position offers the chance to lead a dedicated team, ensuring operational excellence and exceptional service. With a focus on personal and professional growth, you will be part of a dynamic environment that values your contributions. The company is committed to investing in its employees, providing numerous benefits and opportunities for development. If you are passionate about leadership and customer service, this is the perfect opportunity for you.

Benefits

25% colleague discount

Financial wellbeing support

Seasonal incentive schemes

Retail apprenticeships

Learning and development resources

Discounts across UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Demonstrates strong leadership and customer-centric skills.

Responsibilities

• Support Store Manager in achieving commercial growth goals.
• Lead store team and maintain service standards.

Skills

Leadership Skills

Customer Service

Analytical Skills

Commercial Awareness

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead the store team, especially in the absence of the Store Manager, ensuring standards and service levels are maintained daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including financial education tools and salary advance
• Seasonal incentive schemes
• Opportunities to apply for retail apprenticeships
• Access to learning and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This is an exciting role with genuine prospects for the right candidate. If you are interested and meet the criteria, please apply now.

We reserve the right to close the vacancy early once sufficient suitable applications are received. Early application is advised.

Location: Lower Thames Mall, Bluewater, Dartford, United Kingdom