Team Leader

Build Recruitment; Crawley Down; On-site; GBP 29,000 - 35,000; Full time

Job summary

Build Recruitment is seeking a proactive Team Leader to oversee planning, scheduling and logistics for a busy housing repairs and maintenance service in Crawley. You will lead planners and customer service advisors, ensuring repairs, voids and planned works are allocated efficiently and delivered to SLAs.

With strong organisational and communication skills, you will manage performance, support client relationships and drive continuous improvement across the team in a fast-paced housing

Qualifications

• Experience in planning/scheduling/coordination within housing, construction or maintenance.
• Previous experience managing a team.
• Strong organisational and communication skills.
• Confident using scheduling software and housing management systems.
• Ability to work under pressure and adapt to changing demands.

Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of repairs, voids, and planned works.
• Oversee daily allocation of jobs to operatives and contractors, ensuring SLAs and KPIs are met.
• Support and guide Customer Solutions Advisors, including escalations and complex repairs.
• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of requests.
• Monitor team performance, conduct reviews and implement improvements.
• Act as senior contact for operational queries, supporting team and client relationships.
• Promote continuous improvement and high service delivery standards.

Skills

Planning

Scheduling

Coordination

Team management

Organisational skills

Communication

Scheduling software

Housing management

IT skills

Pressure handling

Tools

General IT tools

Job description

Team Leader – Housing repairs and logistics

Location: Crawley (RH10 9XN)

Salary: £32,000 per annum

Sector: Social Housing Repairs & Maintenance

Employment Type: Full-time, Permanent

About the Opportunity

We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.

The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.

Key Responsibilities

Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.

Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).

Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.

Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.

Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.

Act as the senior point of contact for operational queries, supporting both the team and the client relationship.

Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.

Previous experience managing or supervising a team.

Strong organisational and communication skills.

Confident using scheduling software, housing management systems, and general IT tools.

Ability to work under pressure and adapt quickly to changing demands.