Contracts Manager (Social Housing Repairs & Maintenance)

18 Recruitment Limited; Newcastle upon Tyne; Vor Ort; GBP 55.000 - 78.000; Vollzeit

Benefits dieser Stelle

Company vehicle or car allowance

Fuel card provided

Paid holiday entitlement

Zusammenfassung

18 Recruitment Limited is seeking an experienced Contracts Manager for a permanent role in the social housing repairs and maintenance sector in Newcastle upon Tyne. You will oversee responsive repairs, planned maintenance, void refurbishments, and improvement programmes while leading operational teams to deliver excellent service.

You will manage budgets, drive performance, ensure compliance with RAMS and health and safety, and maintain strong client and resident relationships across multiple

Qualifikationen

• Proven experience as Contracts Manager in social housing repairs and maintenance.
• Strong leadership of large operational teams and subcontractors.
• Excellent KPI, performance and service delivery tracking.
• Solid Health & Safety knowledge, RAMS, and compliance.
• Strong budgeting, contract performance and commercial awareness.
• Excellent communication and organisational skills.
• IT proficiency with MS Office and field management systems.
• Full clean UK driving licence and DBS check.

Aufgaben

• Oversee delivery of social housing repairs, maintenance and refurbishment contracts.
• Lead Repairs Supervisors, operatives and subcontractors to meet targets.
• Ensure works are safe, on time, on budget and high quality.
• Monitor KPIs, SLAs and client expectations.
• Manage budgets, forecasts and profitability.
• Conduct site visits and quality audits.
• Ensure HSE compliance and RAMS adherence.
• Review RAMS and implement improvements.
• Build strong relationships with clients, housing providers and residents.
• Plan resources, labour, materials and subcontractor performance.
• Resolve escalated issues and complaints.
• Prepare performance reports and participate in reviews.
• Drive continuous service improvement.
• Support business growth through effective contract management.

Kenntnisse

Contracts management

Repairs & maintenance

Leadership

Budget management

Stakeholder management

Health & Safety

Timely delivery

Communication

IT proficiency

CSCS Card

Driving licence

Ausbildung

SSSTS/SMSTS/IOSH managing safely

CSCS Card

Tools

MS Office

Mobile work management systems

Jobbeschreibung

Permanent Position | Company Vehicle/Allowance Provided

Are you an experienced Contracts Manager looking for a long-term opportunity within the social housing repairs and maintenance sector? We are seeking a driven and commercially aware Contracts Manager to oversee the successful delivery of responsive repairs, planned maintenance, void refurbishments, and property improvement programmes.

This is a key leadership role responsible for managing operational teams, driving performance, ensuring compliance, and maintaining excellent client and resident relationships across multiple contracts.

Duties & Responsibilities

• Manage the delivery of social housing repairs, maintenance, and refurbishment contracts
• Lead and support Repairs Supervisors, Operatives, and Subcontractors to achieve contract objectives
• Ensure all works are completed safely, on time, within budget, and to a high standard
• Monitor contract performance against KPIs, SLAs, and client expectations
• Manage operational budgets, forecasts, and profitability targets
• Conduct regular site inspections and quality audits
• Ensure compliance with Health & Safety legislation, company procedures, and client requirements
• Review and implement RAMS (Risk Assessments and Method Statements)
• Build and maintain strong relationships with clients, housing providers, and residents
• Manage resource planning, labour allocation, material costs, and subcontractor performance
• Investigate and resolve escalated complaints and operational issues
• Produce performance reports and attend client review meetings
• Drive continuous improvement and identify opportunities to enhance service delivery
• Ensure compliance with relevant legislation, industry regulations, and contractual obligations
• Support business growth through effective contract management and service excellence

Requirements

• Proven experience as a Contracts Manager, Repairs Manager, Repairs Supervisor, or Senior Manager within social housing repairs and maintenance
• Excellent technical knowledge across multiple trades including carpentry, plumbing, plastering, roofing, decorating, and general building maintenance
• Strong understanding of responsive repairs, planned maintenance, and void property refurbishment
• Experience managing large operational teams, subcontractors, and supervisors
• Proven ability to monitor and improve KPI performance and service delivery
• Excellent understanding of Health & Safety legislation, RAMS, and compliance processes
• Strong commercial awareness with experience managing budgets and contract performance
• Excellent communication, leadership, and organisational skills
• IT proficiency including Microsoft Office and mobile work management systems
• CSCS Card
• SSSTS, SMSTS, and/or IOSH Managing Safely qualification preferred
• Full clean UK driving licence
• Clean DBS check

Package

• Permanent contract
• Competitive salary
• Company vehicle or car allowance
• Fuel card provided
• Paid holiday entitlement

If you are an experienced Contracts Manager with a strong background in social housing repairs and maintenance and a passion for delivering exceptional service, we would love to hear from you.