Repairs Supervisor

GNA Group; Greater London; On-site; GBP 45,000 - 47,000; Full time

Job summary

GNA Group in the United Kingdom invites an experienced Repairs Supervisor to lead a mobile team delivering responsive repairs and maintenance across multiple sites. You will supervise operatives, manage performance, ensure safety standards, and drive first-time fixes while delivering excellent resident experiences.

The role requires strong trade knowledge, IT skills, and a proven track record in social housing or property maintenance. A CSCS card and supervisory safety training are preferred.

Qualifications

• Proven experience as a Repairs Supervisor or Senior Operative in social housing or property maintenance.
• Excellent technical knowledge across multiple trades.
• Understanding of Health & Safety, RAMS, and compliance processes.
• Experience managing teams and monitoring performance metrics.
• Strong communication and organisational skills.
• IT proficiency (Microsoft Office, mobile work management systems).
• CSCS card and supervisory safety training (SSSTS / SMSTS and/or IOSH Managing Safely preferred).

Responsibilities

• Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance.
• Ensure jobs are completed on time, to specification, and within budget.
• Manage productivity, performance, and quality through regular monitoring and site visits.
• Review completed works, coding accuracy, and justification for variations.
• Liaise with planners, administrators, and client teams to maintain smooth workflow and accurate reporting.
• Ensure all works comply with Health & Safety, quality, and regulatory standards.
• Deliver toolbox talks, risk assessments, and site inspections, promoting a culture of safety and continuous improvement.
• Support with resource planning and coordination of out-of-hours service where required.
• Build strong working relationships with residents, clients and colleagues, maintaining professionalism at all times.
• Mentor apprentices and develop team capability in line with our standards.

Skills

Repairs supervision

Team leadership

Safety compliance

Communication skills

IT proficiency

Trades knowledge

Tools

Microsoft Office

Mobile work management systems

Job description

Repairs Supervisor

Location: Welwyn Garden City, Wandsworth, Enfield, Stratford.

Salary: £45,000 - £47,000 per year.

Job type: Full-time, permanent

We're looking for an experienced Repairs Supervisor to lead a team of trade operatives. You'll be responsible for day-to-day supervision, performance management, and service quality, ensuring works are completed safely, efficiently, and to our high standard.

This is a hands-on leadership role, ideal for someone with strong trade knowledge, excellent organisational skills, and the ability to motivate and guide a mobile workforce delivering first-time fixes and great resident experiences.

What You’ll Do

• Lead and supervise a team of operatives and subcontractors delivering responsive repairs and maintenance.


• Ensure jobs are completed on time, to specification, and within budget.


• Manage productivity, performance, and quality through regular monitoring and site visits.


• Review completed works, coding accuracy, and justification for variations.


• Liaise with planners, administrators, and client teams to maintain smooth workflow and accurate reporting.


• Ensure all works comply with Health & Safety, quality, and regulatory standards.


• Deliver toolbox talks, risk assessments, and site inspections, promoting a culture of safety and continuous improvement.


• Support with resource planning and coordination of out-of-hours service where required.


• Build strong working relationships with residents, clients and colleagues, maintaining professionalism at all times.


• Mentor apprentices and develop team capability in line with our standards.

About You

• Proven experience as a Repairs Supervisor or Senior Operative in social housing or property maintenance.


• Excellent technical knowledge across multiple trades.


• Understanding of Health & Safety, RAMS, and compliance processes.


• Experience managing teams and monitoring performance metrics.


• Strong communication and organisational skills.


• IT proficiency (Microsoft Office, mobile work management systems).


• CSCS card and supervisory safety training (SSSTS / SMSTS and/or IOSH Managing Safely preferred)