Repairs Supervisor

ITS Property Maintenance; Greater London; On-site; GBP 42,000 - 45,000; Full time

Benefits offered by this job

Company vehicle

Fuel card

Training opportunities

Career progression

Flexible working across Herts/Essex

Job summary

ITS Property Maintenance in Enfield is seeking a Repairs Supervisor to lead a frontline team across Herts/Essex, managing responsive repairs and planned maintenance for housing contracts. You will ensure tenant satisfaction, drive productivity and supervise trades in a mobile field-office role.

The role requires a full UK driving licence, a company vehicle, and strong leadership with KPI-driven performance.

Qualifications

• Proven experience supervising repairs or maintenance teams within a social housing or local authority environment.
• Hands-on knowledge of property repairs and building maintenance (e.g. plumbing, carpentry, plastering).
• Strong leadership and communication skills – able to get the best out of frontline operatives.
• Good understanding of housing maintenance systems, KPIs and SOR-based contracts.
• Excellent time management and ability to prioritise tasks effectively.
• Familiarity with PDA or job management systems and accurate record-keeping.

Responsibilities

• Lead and motivate a team of 10-15 multi-trade operatives delivering responsive and planned maintenance
• Schedule and manage repairs to ensure timely and quality resolution of tenant issues
• Undertake regular site visits and inspections, ensuring works are completed to specification
• Ensure compliance with health & safety standards and internal procedures including tool box talks, RAMS and safeguarding
• Work closely with internal planners, surveyors, customer services and stores to ensure effective coordination
• Provide accurate reporting on job status, material use and team performance via PDA and internal systems
• Liaise with residents, provide updates and ensure a tenant-focused approach to service delivery
• Support operatives with technical queries and elevate complex issues to senior management where required
• Contribute to continuous improvement by analysing trends, defects and recurring issues
• Ensure works adhere to agreed SORs, budgets, and timescales

Skills

Supervisory experience

Team leadership

Trades knowledge

Health & safety

PDA systems

Tools

PDA

Job management

Job description

SW-007-RSP-291

Repairs Supervisor - Social Housing

£42,000 - 45,000 per annum

Permanent Position - Company Vehicle Included

Location: Enfield, Herts

Covering Herts/Essex (Mobile role)

An exciting opportunity has arisen to oversee a frontline team of up to 15 operatives across various trades, delivering responsive repairs and maintenance services across a maintenance contractors Housing Association and Local Authorities housing contracts

Position Overview

• This is a key supervisory role within the property services division, overseeing day-to-day responsive repairs and planned maintenance activities
• You will work directly for the contractor, ensuring tenant satisfaction, team productivity and service delivery against set KPIs
• You'll be a visible presence in the field, providing leadership to operatives across multiple trades (plumbing, carpentry, decorating, etc.)
• The role will be a mix of field-based and office coordination, with flexibility to travel across the local housing portfolio in Essex/Herts
• A full UK driving licence is required - a company vehicle and fuel are provided.

Key Responsibilities

• Lead and motivate a team of 10-15 multi-trade operatives delivering responsive and planned maintenance
• Schedule and manage repairs to ensure timely and quality resolution of tenant issues
• Undertake regular site visits and inspections, ensuring works are completed to specification
• Ensure compliance with health & safety standards and internal procedures including tool box talks, RAMS and safeguarding
• Work closely with internal planners, surveyors, customer services and stores to ensure effective coordination
• Provide accurate reporting on job status, material use and team performance via PDA and internal systems
• Liaise with residents, provide updates and ensure a tenant-focused approach to service delivery
• Support operatives with technical queries and elevate complex issues to senior management where required
• Contribute to continuous improvement by analysing trends, defects and recurring issues
• Ensure works adhere to agreed SORs, budgets, and timescales

What We’re Looking For

• Proven experience supervising repairs or maintenance teams within a social housing or local authority environment
• Hands‑on knowledge of property repairs and building maintenance (e.g. plumbing, carpentry, plastering)
• Strong leadership and communication skills – able to get the best out of frontline operatives
• Good understanding of housing maintenance systems, KPIs and SOR-based contracts
• Excellent time management and ability to prioritise tasks effectively
• Familiarity with PDA or job management systems and capable of accurate record-keeping
• Health & safety knowledge including risk assessments and safe working practices

Salary & Benefits

• £42,000 - 45,000 per annum - permanent full-time position
• Company van and fuel card provided for business use
• Opportunities for ongoing training and internal career progression
• Supportive working environment with a strong team culture
• Flexible working across Herts/Essex with Head Office location when needed for meetings etc. located in Enfield