Team leader

Build Recruitment Limited; Crawley; On-site; GBP 29,000 - 35,000; Full time

Job summary

Build Recruitment Limited in Crawley is seeking a Team Leader to oversee housing repairs and logistics, heading a planning team to schedule responsive repairs, voids and planned works. You will supervise planners and Customer Solutions Advisors, ensuring SLAs and KPIs are met while maintaining a customer-focused service across a large housing portfolio.

The role is full-time and permanent in Crawley, with a salary of £32,000 per annum and opportunities to drive continuous improvement within a

Qualifications

• Experience in planning, scheduling or coordination in housing, construction, or maintenance.
• Experience supervising a team.
• Strong organisational and communication skills.
• Proficient with scheduling software and housing management systems.
• Ability to work under pressure and adapt quickly.

Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
• Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with SLAs and KPIs.
• Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
• Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
• Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
• Promote continuous improvement and ensure a high standard of service delivery at all times.

Skills

Team leadership

Planning & scheduling

Communication

IT literacy

Organisational skills

Tools

Scheduling software

Housing management systems

General IT tools

Job description

Team Leader – Housing repairs and logistics
Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent

About the Opportunity
We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.

The successful candidate will oversee the planning and logistics function for a busy repairs and maintenance service within the social housing sector. You will be responsible for leading a team of planners and customer service advisors to ensure the smooth, efficient, and customer-focused delivery of maintenance and repair works across a large housing portfolio.

Key Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
• Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
• Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
• Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
• Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

• Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
• Previous experience managing or supervising a team.
• Strong organisational and communication skills.
• Confident using scheduling software, housing management systems, and general IT tools.
• Ability to work under pressure and adapt quickly to changing demands.