Team Leader

Co-Operative Energy Ltd; Coventry; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a Team Leader to inspire and guide a dedicated team. This role focuses on delivering exceptional customer service while driving sales and community engagement. Ideal candidates will possess strong communication skills and a customer-centric mindset, ready to lead from the front. With flexible shift patterns and a supportive work environment, this position offers a fantastic opportunity to grow within a diverse and inclusive workplace. Join us and make a meaningful impact in your community while enjoying great benefits and a rewarding career.

Benefits

60% discount on childcare fees

20% discount on food shopping

Up to £500 off holidays

Financial wellbeing app (Wagestream)

Paid volunteering hours

Mental health support (GroceryAid)

Full training and development programs

Qualifications

• Customer-focused with excellent communication and leadership skills.
• Previous supervisory experience is desirable but not mandatory.

Responsibilities

• Champion excellent customer service and motivate the team.
• Delegate tasks fairly and understand store performance.
• Take ownership of customer complaints and engage with community projects.

Skills

Customer Focus

Communication Skills

Leadership

Flexibility

Resilience

Job description

Working as a Team Leader in Your Co-op, you’ll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You’ll also drive them to increase sales, secure customer loyalty and attain store targets.

Some of your key responsibilities would be:
•to champion excellent customer service
•to motivate and support the team by leading from the front
•to delegate the tasks fairly
•to understand how the store is performing against financial targets
•to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
•to take ownership to ensure that customer complaints are dealt with professionally
•to be actively involved with community projects and supporting local community groups

You can find more details about Team Leader responsibilities in the attached Job Description document.

Your shift pattern may include some evenings and weekends, but we value your time outside of work and we’ll make sure your rota is available 4 weeks in advance – giving you peace of mind to be able to make the most of your days off.

We’ll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you’re made of and you may even get an offer the same day!

Who are we looking for?

You will need:
•To be customer focused and deliver excellent store experiences
•A natural ability to listen, interact and communicate with customers and team members
•Enthusiasm and resilience to support your colleagues during demanding times
•Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
•Confidence and a friendly, approachable nature
•Some previous supervisory experience (desirable)

At Your Coop we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! still click apply! You may just be the candidate we are looking for, and we believe in transferrable skills.

What can we offer you?

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.

Don't miss out on this opportunity to start your journey with us today! Apply now!