Team Leader

Card Factory; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retailer in greeting cards and gifts is seeking a Team Leader to join their Cheltenham store. This role focuses on enhancing customer experience and operational excellence, with opportunities for personal growth and development. The ideal candidate will possess strong leadership skills and a customer-centric approach, contributing to the store's success.

Benefits

25% colleague discount in-store and online

Financial wellbeing support

Seasonal incentive schemes

Opportunities for retail apprenticeships

Access to training and development resources

Discounts across numerous UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead store teams in the absence of the Store Manager.
• Ensure high standards and exceptional service every day.

Skills

Leadership

Customer Service

Commercial Awareness

Teamwork

Job description

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer. This involves significant investment in our colleagues and creating opportunities in a fast-paced environment.

We offer a wide range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial wellbeing support, including education tools and salary advances
• Seasonal incentive schemes
• Opportunities for retail apprenticeships
• Access to training and development resources
• Discounts across numerous UK retailers
• Employee Assistance Programme for mental, physical, and financial support

This role offers genuine prospects for the right candidate. If you are interested, please apply now.

We reserve the right to close the vacancy once sufficient applications are received. Early applications are encouraged.