Team Leader

TN United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Team Leader to join their vibrant family. This role emphasizes customer experience and operational excellence, where you will support the Store Manager in driving commercial success and fostering a team culture centered on customer satisfaction. Your leadership will guide the store team to maintain high standards and deliver exceptional service daily. Join a dynamic environment that values your contributions and offers numerous opportunities for growth and development.

Benefits

25% Colleague Discount

Financial Wellbeing Support

Seasonal Incentive Schemes

Retail Management Apprenticeship

Discounts across UK Retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers' life moments.
• Strong leadership and customer service focus.
• Ability to analyze store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead and develop a customer-centric team culture.
• Ensure exceptional service and store standards.

Skills

Leadership Skills

Customer Service

Commercial Awareness

Team Collaboration

Data Analysis

Job description

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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture that puts the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Be customer-centric with a passion for driving excellent service.
• Demonstrate good leadership skills.
• Have a positive, forward-thinking approach.
• Be comfortable reviewing store performance data.
• Be commercially minded.
• Be an engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:

• 25% Card Factory colleague discount in-store and online
• Financial Wellbeing Support, including financial education tools and salary advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers, with access to a virtual internal network for learning together
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing