Team Leader

The Co-operative Group; Bexhill-on-Sea; On-site; Part time

Job summary

A leading company in the retail sector is seeking a Customer Team Leader to join their team. This part-time role involves coaching and supervising staff, delivering excellent customer service, and managing store operations. The position offers competitive pay, extensive benefits, and opportunities for career growth, making it ideal for individuals passionate about customer care and team leadership.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on Co-op products

Full, paid training

Virtual healthcare services

Employee assistance service

Qualifications

• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A genuine care for the needs of customers and members.

Responsibilities

• Provide friendly and helpful service daily.
• Develop your team's capabilities through coaching and training.
• Ensure the store remains safe and fully operational.
• Manage diligence checks and stock accuracy.

Skills

Customer service

Leadership

Organisational skills

Problem-solving skills

Communication

Job description

Customer Team Leader

Location: Kirkcudbright DG6 4HZ

Pay: £13.65 per hour plus benefits

Contract: 16 hours per week + regular overtime, permanent part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Provide friendly, welcoming, helpful, and thoughtful service daily, including support with tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Ensure the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience for customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the introduction of new products and services, working closely with your team to implement change and encourage feedback.
• Build relationships and participate in your local community, supporting the Store Manager with the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while actively working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for your personal development and career growth.
• 30% discount on all Co-op products in-store plus 10% on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream app for accessing a portion of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part-time).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rota sharing three weeks in advance, accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We welcome applications from everyone and aim to create diverse, inclusive teams reflecting our communities. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, offering interviews to qualified disabled candidates.

When you apply, you’ll be asked if you want to be considered under the scheme and if you need any adjustments during the recruitment process.

More information about our recruitment process can be found at jobs.coop.co.uk/apply-process.

Details about the Disability Confident scheme and our diversity commitments are available at jobs.coop.co.uk/diversity-inclusion-wellbeing.

This role requires completing two online assessments, approximately 20 minutes total. We reserve the right to remove the vacancy before the closing date if necessary.