Team Leader

Card Factory; Barnard Castle; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading retailer as a Team Leader, where you'll drive customer experience and operational excellence. This fixed-term role offers a chance to lead a passionate team, ensuring exceptional service and supporting the Store Manager in achieving commercial success. With numerous benefits and development opportunities, it's a great chance to grow in a dynamic environment.

Benefits

25% colleague discount in-store and online

Save As You Earn scheme

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to development content

Discounted mobile contracts

Discounts at UK retailers

Employee Assistance Programme

Qualifications

• Passionate about customer experience.
• Demonstrates good leadership skills.
• Comfortable reviewing store performance data.

Responsibilities

• Support Store Manager in achieving commercial goals.
• Lead the team in the absence of the Store Manager.
• Ensure high standards and outstanding service daily.

Skills

Leadership skills

Customer service

Commercial awareness

Team player

Job description

Join to apply for the Team Leader role at Card Factory.

Location: 26 Horsemarket, Barnard Castle, DL12 8LY

Contracted Hours Available: 8

Please note this role is a fixed term contract.

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on exceptional customer service. You will lead the team in the store, especially in the absence of the Store Manager, ensuring high standards and outstanding service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Customer-centric with a passion for delivering excellent service.
• Demonstrates good leadership skills.
• Positive, forward-thinking approach.
• Comfortable reviewing store performance data.
• Commercially minded.
• An engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. Our 5-year strategic plan aims to become a true Omni-channel retailer, investing heavily in our colleagues and creating opportunities in a fast-paced environment.

We offer benefits supporting your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support (including Education Tools and Salary Advance)
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to development content
• Discounted mobile contracts
• Discounts at UK retailers
• Employee Assistance Programme

This role offers genuine prospects for the right candidate. If you are interested, click apply now. We may close the vacancy early once enough applications are received. No agencies, please.