Team Leader

TN United Kingdom; Alfreton CP; On-site; GBP 41,000 - 47,000; Full time

Job summary

An established industry player is seeking dynamic Team Leaders to join their growing team. This role is vital in driving performance and ensuring excellent customer service for over 8 million customers. As part of a significant investment in the future, you will lead a team, ensuring adherence to health and safety regulations while fostering collaboration and productivity. With a competitive salary and a commitment to training, this position offers a unique opportunity to make a real impact in a fast-paced environment focused on delivering clean and affordable energy solutions. If you are an excellent communicator with a passion for team management, this role is perfect for you.

Qualifications

• Proven track record of managing teams and driving performance.
• Strong understanding of Health and Safety legislation.

Responsibilities

• Ensure team adherence to Health and Safety regulations.
• Efficiently schedule work activities and manage workload.

Skills

Team Management

Health and Safety Regulations

Problem Solving

Customer Communication

Education

NRSWA Qualification (desirable)

Job description

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We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth! As part of our Efficiency Delivery programme, we're welcoming 140 new Team Leaders to our organisation. These roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent customer service is delivered to our 8 million customers.

This position is to cover the Chesterfield/Mansfield area.

This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The new Team Leader role will be one of ways to help improve the way we carry out our work.

The introduction of 140 Team Leaders is a significant investment in our future. It will not only support our busy team managers but also ensure we are getting the best value out of the work we do to improve service for our 8 million customers.

The starting salary will be £41,459 until the training is successfully completed, rising to £46,110.

We are unable to consider applications from candidates who have applied for a Team Leader role in the last 6 months.

If you have previously applied for Planning Team Leader, you can apply for this position.

Main responsibilities

• Ensuring your team's adherence to Health and Safety regulations
• Efficient scheduling of work activities
• Collaboration with other teams to manage workload
• Driving team productivity and individual performance management
• Maintaining a full schedule of work for the team
• Ensuring our people have the appropriate training and work authorisations to support a safe and productive working environment
• Responding quickly and professionally to customer complaints

The ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.

• The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002, and Electricity at Work Regulations 1989
• Organised, with strong problem solving and the ability to think and plan ahead
• Good communicator with the presence to build strong relationships with our customers
• An understanding of and the ability to effectively manage performance
• Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team
• A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.
• This role is subject to a satisfactory Barring Service (DBS) check, depending on the role different levels of screening and vetting are required. Some roles require a triannual check.