Professional Indemnity Claims Team Leader

www.topfinancialjobs.co.uk - Jobboard; Taunton; Remote; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Professional Indemnity Claims Team Leader to oversee their Commercial Claims Team. This role involves leading a dedicated team of claims handlers, ensuring efficient case management, and maintaining high customer service standards. You will provide mentorship and support while also managing complex claims and collaborating with various stakeholders. With excellent progression opportunities and a culture focused on client service and professional excellence, this position offers a chance to make a significant impact in a dynamic environment. If you are passionate about claims management and leadership, this is the perfect opportunity for you.

Benefits

Quarterly Family Day

Excellent Progression Opportunities

Culture of Client Service and Professional Excellence

Qualifications

• Proven experience in claims handling with leadership skills.
• Strong knowledge of claims processes and regulatory requirements.

Responsibilities

• Lead and support a team of claims handlers to achieve targets.
• Monitor workflow and ensure timely claims processing.
• Handle escalated claims focusing on resolution and satisfaction.

Skills

Claims Handling

Leadership

Communication Skills

Problem-Solving

Analytical Skills

Interpersonal Skills

Education

Relevant Professional Qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

ECF

Job description

Professional Indemnity Claims Team Leader

Red Recruitment is looking for a Professional Indemnity Claims Team Leader to join their client's Commercial Claims Team.

As the Professional Indemnity Claims Team Lead, you'll be responsible for overseeing a team of claims handlers, ensuring that cases are managed efficiently, fairly, and with the highest standards of customer service. You'll provide guidance, support, and development to your team, while also acting as a point of escalation for complex claims.

You will be able to work from home frequently with travel to the Taunton, Bristol or London office as and when required.

You should have experience in Professional Indemnity claims to be considered for this role.

Benefits and Package for a Professional Indemnity Claims Team Leader:

• Hours: Full-time
• Contract type: Permanent
• Location: Remote (The offices are based in London, Bristol and Taunton)
• Once a quarter family day, this often takes place in their office
• Excellent progression opportunities
• Values that align to their employees
• Culture based on client service, professional excellence and DE&I

Key Responsibilities of a Professional Indemnity Claims Team Leader:

• Leading, motivating, and supporting a team of claims handlers to achieve performance targets and service levels
• Monitoring workflow and allocating resources to ensure timely and effective claims processing
• Instructing and monitoring service suppliers, including external legal counsel, panel firms and adjusters and controlling expenditure
• Providing support to underwriters including advising on claims-related information, updating on trends, and attending claims review meetings as required
• Ensuring full compliance with all service standards and ensuring that Claims Handling is conducted with regard to the relevant regulatory compliance
• Handling escalated or complex claims with a focus on resolution and customer satisfaction
• Assisting in the mentoring, training and development of Claims Handlers, Assistant Claims Handlers, and Technicians
• Actively participating in and contributing improvements to the claims processes and systems whilst promoting best practice and reducing the level of non-value added tasks undertaken by Claims Handlers

Key Skills and Experience of a Professional Indemnity Claims Team Leader:

• Proven experience in a claims handling role, ideally with leadership or supervisory experience, is required
• Strong knowledge of claims processes, legislation, and regulatory requirements
• In-depth understanding of Professional Indemnity claims is essential
• Appropriate technical expertise and analytical skills
• Coverage knowledge with the ability to make own determination/challenge lawyers
• The ability to lead by example and inspire others
• Excellent communication, problem-solving, and interpersonal skills
• You should be a strong team player who identifies and proposes solutions to problems
• The ability to develop excellent working relationships with a variety of internal and external stakeholders is required
• Experience using Microsoft Word, Excel, Power Point, Outlook and ECF is required

If you have the relevant skills and experience required, and are interested in this position, please apply now!