Team Lead, Technical Services & Invoicing

Marsh; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh in Norwich is seeking a Team Leader to head the Technical Services and Invoicing team. The role is hybrid, requiring at least three days in the office each week.

You will lead a team of eight, oversee invoicing and technical administration, and collaborate with Finance, Operations, and Client Servicing to improve service delivery. The postholder will ensure accuracy, regulatory compliance, and timely deliverables while promoting a culture of continuous improvement and strong stakeholder

Qualifications

• Experience leading or supervising an operational, technical administration, finance, or invoicing team.
• Experience managing workloads, deadlines, and competing priorities.
• Strong understanding of invoicing, billing, reconciliation, or financial administration processes.
• Excellent attention to detail and a strong commitment to accuracy.
• Ability to investigate issues, identify root causes, and deliver practical solutions.
• Strong communication and stakeholder management skills.
• Ability to interpret procedures, controls, and service-level requirements.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Experience using business, finance, invoicing, or workflow systems.

Responsibilities

• Lead, motivate, and support the Technical Services and Invoicing team.
• Allocate work effectively, balance workloads, monitor performance and service standards.
• Provide coaching and development support; recruitment and onboarding involvement.
• Act as escalation point for complex operational, technical, or invoicing issues.
• Oversee accurate and timely completion of technical and administrative activities.
• Coordinate preparation, review, and issuing of invoices; ensure accuracy and timeliness.
• Monitor invoicing activity and resolve discrepancies; support revenue reporting.
• Ensure compliance with policies, SLAs, and regulatory requirements.
• Identify risks, maintain audit trails, and support internal/external audits.
• Drive continuous improvement through data-driven process changes.

Skills

Team leadership

Workload management

Invoicing processes

Attention to detail

Issue investigation

Stakeholder management

Procedural interpretation

MS Office proficiency

Workflow systems experience

Pro (unspecified)

Tools

Excel

Outlook

Job description

Marsh in Norwich is seeking a Team Leader to head the Technical Services and Invoicing team. The role is hybrid, requiring at least three days in the office each week.

You will lead a team of eight, oversee invoicing and technical administration, and collaborate with Finance, Operations, and Client Servicing to improve service delivery. The postholder will ensure accuracy, regulatory compliance, and timely deliverables while promoting a culture of continuous improvement and strong stakeholder