Client Manager - Aviation & Aerospace Practice

Marsh; Norwich; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive company culture

Supportive leaders

Job summary

A leading global risk management firm in Norwich is seeking a Client Manager to support both Client Executives and Brokers in the management of the placement process for new business and renewals. This hybrid role requires in-office work at least three days a week and offers a pathway to a Certificate in Insurance qualification. The ideal candidate will possess strong attention to detail, good IT skills, and relevant Level 3 qualifications. Opportunities for professional development await successful applicants.

Qualifications

• Level 3 qualifications with work experience.
• Strong attention to detail and organisational skills.
• Good IT skills and keen to learn new systems.

Responsibilities

• Support the placement process for new business and renewals.
• Manage and prioritise workload to meet deadlines.
• Conduct Quality Checking during Renewal and New Business.

Skills

Attention to detail

Problem-solving

Organisational skills

Good numeracy skills

IT skills

Education

Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSEs)

Job description

We are seeking a talented individual to join our Aviation & Aerospace team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Aviation & Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.

Product Lines Teams include General Aviation, Aerospace, Airlines and Accident & Health.

We have a fantastic opportunity for an enthusiastic individual to kick start a career in Financial Services by joining the high‑performing Aviation & Aerospace team who work within a highly skilled Practice that specialises in managing a portfolio of global Aviation & Aerospace clients. This will include the funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma if desired.

What can you expect:

• As a Client Manager (CM), you’ll be responsible for providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals.
• You’ll support Practice colleagues in both Norwich & London to provide an excellent and compliant client experience.
• You will be aligned with one Aviation Product Line Client Manager sub‑team but support the wider CM team.

We will rely on you to:

*Full training will be provided.

• Work closely with CE, Broker and Advisory teams to support client retention and new business production.
• Build effective relationships with our Operations colleagues (Technical Service and Invoicing (TS&I) – invoicing & submissions, Fiduciary – accounts and Claims.
• Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities to ensure due diligence.
• Prepare Contract documentation to support the placing of insurance contracts using the appropriate systems.
• Conduct Quality Checking at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
• Resolve and manage Queries from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
• Ensure procedural compliance and follow, as well as promote, Best Practice alongside Marsh's Client First Principles.
• Assist with collating and reviewing data with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
• Have a willingness to share ideas, knowledge and experiences.
• Be a team player with an enthusiasm to help others.

What you need to have:

• Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience
• Strong attention to detail and general administrative & organisational skills
• An interest in and find enjoyment from solving problems and developing effective process
• Good numeracy skills to work with premium calculations
• Enthusiasm and engagement in your own learning & development and in growing professionally
• Good IT skills with confidence to develop skills in new systems and applications quickly
• Keen interest to work in a diverse and collaborative environment

What makes you stand out:

• Some experience / exposure of working within insurance, however this is not essential

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.