Hybrid Team Lead – Technical Services & Invoicing

Marsh; Norwich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Marsh seeks a capable leader to join the Technical Services and Invoicing team in Norwich. This hybrid role requires presence in the office at least three days a week.

You will lead a team of eight, oversee invoicing processes, and ensure timely, high-quality service to internal stakeholders and clients. Responsibilities include coaching and development, SLA monitoring, process improvement, and close collaboration with Finance, Client Servicing and Operations.

Qualifications

• Experience leading or supervising an operational, technical administration, finance, or invoicing team.
• Experience managing workloads, deadlines, and competing priorities.
• Strong understanding of invoicing, billing, reconciliation, or financial administration processes.
• Excellent attention to detail and a strong commitment to accuracy.
• Ability to investigate issues, identify root causes, and deliver practical solutions.
• Strong communication and stakeholder management skills.
• Ability to interpret procedures, controls, and service-level requirements.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Experience using business, finance, invoicing, or workflow systems.

Responsibilities

• Lead, motivate, and support the Technical Services and Invoicing team.
• Allocate work effectively, balance workloads and priorities, and monitor performance against objectives.
• Provide coaching and development support; promote a collaborative, customer-focused culture.
• Support recruitment, onboarding, performance management, and absence management as required.
• Act as escalation point for complex operational, technical, or invoicing issues.
• Oversee accurate and timely completion of technical and administrative activities.
• Ensure requests are processed using documented procedures; monitor SLAs.
• Review work for accuracy and compliance; investigate process issues and implement corrective actions.
• Coordinate invoicing: preparation, review, issuance, and follow-up; resolve discrepancies.
• Provide management information on invoicing volumes and performance trends.
• Support revenue and cash-flow reporting with Finance and other teams.

Skills

Leadership

Workload management

Invoicing / billing processes

Attention to detail

Issue investigation

Stakeholder management

Communication skills

MS Office (Excel/Outlook)

Finance/workflow systems

Tools

Excel

Outlook

Finance systems

Workflow systems

Job description

Marsh seeks a capable leader to join the Technical Services and Invoicing team in Norwich. This hybrid role requires presence in the office at least three days a week.

You will lead a team of eight, oversee invoicing processes, and ensure timely, high-quality service to internal stakeholders and clients. Responsibilities include coaching and development, SLA monitoring, process improvement, and close collaboration with Finance, Client Servicing and Operations.