Senior Delegated Authority Claims Analyst (Hybrid)

Marsh Agency; Norwich; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

Marsh in Norwich is seeking a dedicated individual to join our Delegated Authority Claims team. This hybrid role requires in-office presence at least three days per week and supports management of Coverholder losses while delivering high-quality service to clients and markets.

You will work with experienced colleagues, handling claims, disputes and ledger activity, using FNOL systems and maintaining strong client relationships within governance and regulatory changes.

Qualifications

• Strong planning and organisational skills.
• Excellent attention to detail with a methodical approach.
• Team-focused attitude and willingness to support colleagues.
• Confidence working with technical information and resolving complex queries.
• Strong written and verbal communication skills.
• Good numeracy skills and solid MS Excel capability.
• Positive approach to change and continuous improvement.

Responsibilities

• Work closely with Coverholders and DCAs to ensure effective oversight of claims matters.
• Case manage claims and help bring complex or contentious issues to a satisfactory resolution.
• Monitor credit control activity and liaise with the Accounts team as required.
• Use ECF, CLASS, and IMR to notify insurers of first notice of loss (FNOL), provide claim updates, and collect loss and fee payments from insurers.
• Review and submit bordereau reports, complete account reconciliations, and manage urgent cash call collections.
• Maintain strong working relationships with clients and market participants while meeting agreed SLA, accuracy and service standards.
• Stay current on regulatory and Lloyds changes affecting the Delegated Authority market.

Skills

Planning

Attention to detail

Teamwork

Technical aptitude

Communication skills

Numeracy & Excel

Adaptability

Tools

MS Excel

Job description

Marsh in Norwich is seeking a dedicated individual to join our Delegated Authority Claims team. This hybrid role requires in-office presence at least three days per week and supports management of Coverholder losses while delivering high-quality service to clients and markets.

You will work with experienced colleagues, handling claims, disputes and ledger activity, using FNOL systems and maintaining strong client relationships within governance and regulatory changes.