Customer-Centric Team Leader - Drive Sales & Service

The Midcounties Co-Operative; England; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Zusammenfassung

OurCoop is seeking a Team Leader to guide and coach the team, support store managers and drive sales to meet targets. Shifts may include evenings and weekends to meet customer needs.

You will motivate the team, lead from the front, provide product guidance to customers and take ownership of complaints with professional handling. A friendly, confident, and resilient attitude is essential.

Qualifikationen

• Customer focused and deliver excellent store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Aufgaben

• Going the extra mile to ensure customers have a fantastic store experience.
• Motivating and supporting the team by leading from the front.
• Having a sound understanding of our products and offering guidance to our customers.
• Taking ownership of customer complaints and dealing with them professionally.

Kenntnisse

Customer service

Communication

Team leadership

Customer focus

Jobbeschreibung

OurCoop is seeking a Team Leader to guide and coach the team, support store managers and drive sales to meet targets. Shifts may include evenings and weekends to meet customer needs.

You will motivate the team, lead from the front, provide product guidance to customers and take ownership of complaints with professional handling. A friendly, confident, and resilient attitude is essential.