Team Leader

Co-Operative Energy Ltd; United Kingdom; À distance; GBP 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Develop

Enhanced Maternity, Paternity and Add.

Other benefits

Résumé du poste

OurCoop is seeking a Team Leader to supervise and coach the store team, coordinate workload, and drive sales to meet targets. You will also support managers and ensure customers have a fantastic store experience, even during evenings or weekends.

We value customer focus, clear communication, and resilience, with prior supervisory experience considered an asset. A diverse, inclusive workplace is a core goal for the company.

Qualifications

• Customer-focused with ability to deliver exceptional store experiences.
• Strong communication and listening skills.
• Enthusiastic, resilient and able to support colleagues during demanding times.
• Supervisory or leadership experience is desirable.

Responsabilités

• Provide support to managers and coach the team.
• Coordinate team work and drive sales to meet store targets.
• Go the extra mile to ensure a fantastic store experience for customers.
• Take ownership of customer complaints and handle them professionally.

Connaissances

Customer focus

Active listening

Clear communication

Leadership

Description du poste

Being a Team Leader with OurCoop is more than operating tills and stacking shelves. You’ll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends.

Some of your key responsibilities as a Team Leader would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally

Who are we looking for?

Our ideal candidate will be;

• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At OurCoop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn’t align perfectly with the job description, don’t worry! Some prior experience in a supervisory role is desired but not essential.

What can we offer you?

• Employee Discounts – Save up to 60% off Childcare, 20% off your Food Shop and 15% off your next Holiday
• 30 Days Annual Leave - Rising with service up to a maximum of 37 days
• Health and Wellbeing Programmes – Benefit from our Stream App and our partnership with Grocery Aid for financial and mental health support
• Full Training and Accredited Development Plans
• Enhanced Maternity, Paternity and Family leave and more!