Team Lead

Howden; City of Edinburgh; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Private medical cover

Life assurance

Group income protection

Up to 30 days holiday with holiday-trf

Electric car leasing scheme

Tech scheme

Cycle to work scheme

Dental cover

Healthcare cash plan

Gym/sports membership contribution

Travel insurance

Job summary

Howden is expanding its pension administration team and seeks a Team Leader to oversee day-to-day delivery in Edinburgh or Glasgow, with hybrid working. You will steer workload, monitor SLAs, coach colleagues and ensure quality and compliance with internal controls.

Strong MS Office skills and prior pension administration experience are essential, with leadership experience required to drive performance and development across the team.

Qualifications

• Team leadership experience is required.
• Experience in pension administration preferred.
• GCSE/A levels required; degree/PMI exams desirable.

Responsibilities

• Takes overall responsibility for the team’s workload and service to members.
• Monitors the team’s performance against SLAs and client deadlines.
• Motivates and develops team members, including remote staff.
• Ensures quality standards and adherence to internal controls.
• Uses MI data with the Operations Manager to drive performance improvements.

Skills

Team Leadership

Pension Administration

Coaching & Training

MS Office

Education

GCSE/A levels

Relevant degree or PMI exams

Tools

Excel

Word

Outlook

Job description

Barnett Waddingham is now Howden, bringing our people together as one and offering our people greater opportunities to grow, connect and develop.

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that can be based in our Edinburgh or Glasgow offices, working on a hybrid basis.

A snapshot of your day:

• Takes overall responsibility for the team’s workload and service to members
• Monitors the team’s performance against Service Level Agreements and client deadlines
• Motivates and facilitates effective team working, recognising that team members may be working remotely
• Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls
• Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
• Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual

We would love to hear from if you have:

• GCSE/A levels are required
• A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration
• Team Leadership experience is required
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook

What's in it for you:

• Competitive discretionary annual bonus
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
• For a full list of benefits, please click here

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

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