Senior Client Relationship Manager

BW Career Site 1; Greater London, Guildford, Amersham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Life assurance (4x salary)

Income protection (75% for up to 5 yrs

Private medical insurance

Pension with 5% employee + 10% company

25 days annual leave (27 after 5 yrs)

Flexible benefits programme

Job summary

Howden is seeking a Senior Client Relationship Manager to join its Pension Administration team on a permanent, full-time basis. The role can be based in London, Guildford or Amersham with hybrid working and consideration for other offices.

You will manage a portfolio of clients, build strong relationships, and provide senior-level guidance on complex administration matters to trustees and client boards. The position emphasizes leadership, commercial acumen, and exceptional communication.

Qualifications

• Significant client-facing experience at a senior level within pension administration.
• Pensions or business qualification with a recognised body (APMI / FPMI preferred).
• Proven ability to manage teams and budgets.
• Strong commercial awareness and ability to control budgets.
• Excellent written and oral communication with diplomacy and interpersonal skills.
• Developing presentation skills for larger audiences and hosting meetings.

Responsibilities

• Ensure services are delivered within agreed SLAs and client priorities.
• Prioritise multiple responsibilities across client projects and internal obligations.
• Take ownership and meet deadlines with high quality outputs.
• Build long-lasting client relationships and understand client needs, handling complex issues.
• Communicate at senior levels with clients; provide technical guidance to trustee boards.

Skills

Client relationship management

Budget management

Communication skills

Presentation skills

Team leadership

Education

APMI / FPMI qualification

Job description

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Senior Client Relationship Manager to join our growing Pension Administration team. This is a permanent, full time role that can be based in our London, Guildford or Amersham office, working on a hybrid basis. Other offices may be considered.

A snapshot of your day:

• Ensure our service is delivered within agreed service and the clients agreed priorities.

• Using resources effectively, prioritise multiple responsibilities; balance client deliverables on multiple projects as well as internal obligations.

• Take personal responsibility for completion of work allocated to you and meet deadlines and ensure that quality standards are maintained.

• Build personal, long lasting client relationships with a portfolio of clients and demonstrate an in depth understanding of clients' needs, supporting them with complex and technical issues and ensuring that expectations are met and managed.

• Regularly communicate with the client at a senior level, using experience and expertise, be a sounding board for the client, provide technical guidance and make recommendations on administration matters to trustee boards.

We would like to hear from you if you have:

• Significant client facing experience working at a high level within an organisation administering pension schemes gained over a number of years.
• Desirable to have a pensions or business qualification with a recognised professional body, preferably APMI / FPMI (or equivalent).
• Be an effective team player with team management capabilities.
• Strong commercial awareness and experience of budgetary control.
• A self-motivated individual with diplomatic/interpersonal skills - to achieve the best outcomes.
• A proven effective communicator with strong written and oral communication skills.
• Developing presentation skills to larger audiences, and ability to host meetings.

What's in it for you:

• Competitive discretionary annual bonus.
• Core benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover.
• A generous pension scheme with 5% employee contributions matched by a 10% employer contribution.
• 25 days' annual leave, increasing to 27 days after five years' service.
• Access to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle.
• The opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.

Accessibility

If you require reasonable adjustments or want more information on accessibility, please let us know

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