Team Leader

LGBT Great; Glasgow; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary annual bonus

Pension scheme

Private medical cover

Life assurance

Holiday trading

Electric car leasing

Tech scheme

Cycle to work

Dental cover

Healthcare cash plan

Sports allowance

Travel insurance

Volunteer time

Retailer discounts

Job summary

Team Leader role based in Glasgow with Barnett Waddingham, part of the Howden employee benefits business. Hybrid work from Edinburgh or Glasgow offices, leading a growing pension administration team. You will oversee workload, SLAs and quality, while coaching staff and enabling effective remote collaboration.

The ideal candidate has team leadership experience, GCSEs/A levels, a related degree or PMI progress, and strong MS Office skills to drive performance and client satisfaction.

Qualifications

• GCSE/A levels are required.
• A relevant degree or PMI progress is desirable.
• Team Leadership experience is required.
• Strong understanding of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Takes overall responsibility for the team’s workload and service to members.
• Monitors the team’s performance against SLAs and client deadlines.
• Motivates and facilitates effective team working, recognising remote work.
• Ensures team members meet quality standards by adhering to policies and procedures.
• Uses MI with Operations Manager to ensure team performance and development needs.
• Provides constructive feedback to support individual development.

Skills

Team Leadership

SLA Management

Coaching & mentoring

Remote collaboration

Education

GCSE/A levels

Degree or PMI progress

Tools

Microsoft Office

Job description

Team Leader Glasgow, United Kingdom

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that can be based in our Edinburgh or Glasgow offices, working on a hybrid basis.

• Takes overall responsibility for the team’s workload and service to members

• Monitors the team’s performance against Service Level Agreements and client deadlines

• Motivates and facilitates effective team working, recognising that team members may be working remotely

• Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls

• Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary

• Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual

We would love to hear from if you have:

• GCSE/A levels are required

• A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration

• Team Leadership experience is required

• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook

What's in it for you:

• Competitive discretionary annual bonus

• Generous pension scheme

• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading

• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance - we pay up to 50% of your gym/sports membership (up to 50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility,

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