Pension Admin Team Lead – Hybrid Role

LGBT Great; Glasgow; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Discretionary annual bonus

Pension scheme

Private medical cover

Life assurance

Holiday trading

Electric car leasing

Tech scheme

Cycle to work

Dental cover

Healthcare cash plan

Sports allowance

Travel insurance

Volunteer time

Retailer discounts

Job summary

Team Leader role based in Glasgow with Barnett Waddingham, part of the Howden employee benefits business. Hybrid work from Edinburgh or Glasgow offices, leading a growing pension administration team. You will oversee workload, SLAs and quality, while coaching staff and enabling effective remote collaboration.

The ideal candidate has team leadership experience, GCSEs/A levels, a related degree or PMI progress, and strong MS Office skills to drive performance and client satisfaction.

Qualifications

• GCSE/A levels are required.
• A relevant degree or PMI progress is desirable.
• Team Leadership experience is required.
• Strong understanding of Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Takes overall responsibility for the team’s workload and service to members.
• Monitors the team’s performance against SLAs and client deadlines.
• Motivates and facilitates effective team working, recognising remote work.
• Ensures team members meet quality standards by adhering to policies and procedures.
• Uses MI with Operations Manager to ensure team performance and development needs.
• Provides constructive feedback to support individual development.

Skills

Team Leadership

SLA Management

Coaching & mentoring

Remote collaboration

Education

GCSE/A levels

Degree or PMI progress

Tools

Microsoft Office

Job description

Team Leader role based in Glasgow with Barnett Waddingham, part of the Howden employee benefits business. Hybrid work from Edinburgh or Glasgow offices, leading a growing pension administration team. You will oversee workload, SLAs and quality, while coaching staff and enabling effective remote collaboration.

The ideal candidate has team leadership experience, GCSEs/A levels, a related degree or PMI progress, and strong MS Office skills to drive performance and client satisfaction.