Team Leader

Howden Career Site 1; Glasgow; Hybrid; GBP 35,000 - 42,000; Full time

Benefits offered by this job

Competitive discretionary annual bonus

Generous pension scheme

Private medical cover

Life assurance

30 days holiday per year + holiday-tr\

Job summary

Barnett Waddingham is recruiting a Team Leader to manage a pension administration team in a hybrid Edinburgh or Glasgow role. You will oversee workload, monitor SLAs, and coach colleagues to meet quality standards while supporting remote collaboration.

The role requires team leadership experience, GCSEs/A levels and a relevant degree or PMI progress. Strong Excel/Word/Outlook skills are essential for daily tasks and reporting.

Qualifications

• GCSEs / A levels are required.
• A relevant degree or progress with PMI examinations is desirable together with experience in pension administration.
• Team Leadership experience is required.
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.

Responsibilities

• Take overall responsibility for the team’s workload and service to members.
• Monitor the team’s performance against SLAs and client deadlines.
• Motivate, coach and develop team members, including remote workers.
• Ensure quality standards are met by following policies and internal controls.
• Provide feedback to improve knowledge and performance within the team.

Skills

Team Leadership

Microsoft Office

Education

GCSEs / A levels

Degree or PMI exams desirable

Job description

Join us at a genuinely exciting moment for pension administration. As part of the rapidly growing Howden employee benefits business, opportunities for development have never been stronger. We are investing in our people, our teams and our operating model, creating clear routes for progression and long rewarding careers.

We have an exciting new opportunity for a Team Leader to join our growing team. This is a permanent, full time role that can be based in our Edinburgh or Glasgow offices, working on a hybrid basis.

A snapshot of your day:

• Takes overall responsibility for the team’s workload and service to members
• Monitors the team’s performance against Service Level Agreements and client deadlines
• Motivates and facilitates effective team working, recognising that team members may be working remotely
• Is responsible for ensuring team members meet quality standards by adhering to policies and procedures and tasks are carried out in accordance with our AAF internal controls
• Using the MI available, works with the Operations Manager to ensure that team members are performing effectively, identifying development needs and providing coaching and training where necessary
• Provides constructive feedback for others in order to improve their understanding and knowledge and support the development of the individual

We would love to hear from if you have:

• GCSE/A levels are required
• A relevant degree or progress with PMI examinations is desirable together with experience appropriate for the role in pension administration
• Team Leadership experience is required
• A strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook

What's in it for you:

• Competitive discretionary annual bonus
• Generous pension scheme
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family) including an electric car leasing scheme, tech scheme, cycle to work scheme, dental cover, healthcare cash plan, health assessments, critical illness cover, Sports Allowance – we pay up to 50% of your gym/sports membership (up to £50 pm), travel insurance, paid volunteering, and a broad range of retailer discounts
• For a full list of benefits, please click here

Happy to talk flexible working

Accessibility

We are a Disability Confident Employer. If you require reasonable adjustments or want more information on accessibility, please click here

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