Function Area Leader - Client Onboarding

Howden; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Private medical cover

Group income protection

Job summary

Howden is seeking a Function Area Leader to lead the Client Onboarding team within the Pensions Administration business. Based from our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices with hybrid working, you will implement the firm’s strategy, drive onboarding/offboarding processes, and deliver operational efficiency.

You will manage a team of specialists, align stakeholder expectations with business objectives, and ensure profitability while maintaining

Qualifications

• Experience leading high-performing, commercially driven teams (preferably in pension administration).
• Strong IT/technical skills relevant to pensions operations.
• Solid operational capability ensuring efficient processing of technical initiatives.
• Proven ability to drive process improvements and embrace change.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Developing onboarding/offboarding processes for the Pension Administration portfolio.
• Delivering technically-driven activities to enable profitable administration.
• Providing internal/external reports to monitor progress.
• Forecasting capacity/demand and financial delivery for onboarding/ offboarding.
• Ensuring outputs meet quality standards and client expectations.
• Evaluating activities from a commercial perspective; cost-benefit analysis.
• Coaching and developing team members; maintaining growth mindset.
• Identifying and mitigating onboarding/offboarding risks.
• Engaging with stakeholders to align project outcomes with business objectives.

Skills

Leadership

IT/Technical skills

Operational skills

Process improvement

Stakeholder management

Job description

Barnett Waddingham has become Howden, bringing our people together as one and creating a more connected approach to retirement, benefits and risk. As you explore opportunities with us, you will see more of Howden’s name and expertise, reflecting broader capability for our clients and offering our people greater opportunities to grow, connect and develop.

We are recruiting an exciting opportunity for a Function Area Leader to join the Client Onboarding team in the Pensions Administration business area. The successful Function Area Leader will implement the firm’s strategy and achieve objectives through leadership, relationship management and technical expertise. In addition, you will drive the strategic direction of all client onboarding/offboarding activities to drive enduring profitability in line with the firm's long-term goals.

This role is pivotal in shaping and executing high-impact onboarding activities, enhancing client satisfaction and delivering ongoing operational efficiency. You will have a team of specialists to lead and manage effectively, ensuring their activity is delivering impact to the Onboarding / Offboarding processes.

This is a permanent role based in our Birmingham, Leeds, Liverpool, Bristol, Cheltenham, Amersham, London or Glasgow offices office and working on a hybrid basis.

A snapshot of your day:

• Developing new Client Onboarding/Offboarding processes to support the portfolio of services within the Pension Administration Operations function
• Delivering technical, time-sensitive activities to enable ongoing profitable administration
• Providing comprehensive internal/external reporting to monitor progress on related activities
• Accurately forecast capacity/demand on resources within Onboarding/Offboarding area and financial delivery
• Ensuring outputs meet quality standards and client expectations
• Evaluating all activities through a commercial lens, challenging the cost-benefit analysis of everything we do
• Role modelling performance and behavioral standards including establishing clear communication pathways through 121s and team meetings, coaching and promoting a continuous growth mentality
• Identifying and mitigating risks associated with Client Onboarding/Offboarding to ensure success
• Engaging with key stakeholders to align project outcomes with business objectives and client needs

We would love to hear from you if you have:

• Experience leading high-performing commercially driven teams (preferably in a pension administration background)
• Passionate about process improvement and embracing change
• Strong IT/technical skills
• Strong Operational skills ensuring efficient processing of technical initiatives
• Strong technical abilities ensuring good understanding of the operations within the area

What's in it for you:

• Competitive discretionary annual bonus
• Core benefits for you including private medical cover, life assurance, group income protection, and up to 30 days holiday per year with holiday trading
• A comprehensive range of voluntary benefits to suit you (and your family)

Happy to talk flexible working

Accessibility

If you require reasonable adjustments please let us know.