Team Administrator - North West region

ccsunison; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

UNISON North West Region is looking for an experienced Team Administrator to support regional managers and organisers with clerical and secretarial duties. You will organise meetings, take minutes, manage calendars and handle enquiries from members, employers and external contacts.

You don't need a trade union background, but you should understand and share the aims of the union, and you will work closely with a regional team to deliver effective administrative services and timely communications.

Qualifications

• Excellent administrative and organisational skills.
• Strong communication and interpersonal skills.
• Experience maintaining records and working with databases.
• Ability to manage multiple priorities and work independently.
• Strong IT skills including Microsoft Office applications.
• A flexible and collaborative approach to work.
• Commitment to delivering excellent support and service.

Responsibilities

• Provide efficient secretarial, clerical and administrative support to regional team.
• Prepare correspondence, organise meetings and take minutes.
• Maintain electronic calendars and deadlines with precision.
• Handle telephone inquiries and mail processing.
• Liaise with UNISON members, employers, solicitors and external contacts.
• Organise training activities, recruitment events and regional initiatives.
• Maintain case records, databases and information management systems.
• Support recruitment activities, campaigns, ballots, conferences and seminars.
• Produce and maintain presentations and communications materials.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

Excellent communication skills

Organisational skills

Strong IT skills

Microsoft Office

Manage multiple priorities

Work independently

Confidentiality handling

Tools

Microsoft Office Applications

Job description

As one of the biggest and most influential trade unions, our work is vital to supporting UNISON members.

The North West Region is looking for an experienced Team Administrator, who will have excellent communication skills, together with the ability to organise their own workload and to manage pressure and priorities whilst working accurately.

The role

Working as part of a regional team you will need to be flexible and work well in the team. You will provide efficient and pivotal secretarial, clerical and administrative support, carrying out a wide range of duties including preparing correspondence, organising meetings and taking minutes, maintaining electronic calendars and working to deadlines with precision and accuracy, dealing with telephone enquiries and processing mail. You'll also liaise with UNISON members, employers, solicitors and other external parties.

For this role, you do not have to have a trade union background, but you do need to have an understanding and sympathy with the aims and values of the trade union movement.

Providing comprehensive administrative support to a Regional Manager and Regional Organisers across a range of functions and activities.

Managing emails, post and telephone enquiries, responding to stakeholders and directing communications as appropriate.

Organising and supporting meetings, training activities, recruitment events and other regional initiatives.

Maintaining case records, databases and other information management systems.

Supporting the delivery of recruitment activities, campaigns, ballots, conferences and seminars as appropriate.

Producing and maintaining presentations, communications materials and other documents.

Liaising with colleagues, members, branches and external contacts.

Maintaining confidentiality and handling sensitive information appropriately.

The person

Excellent administrative and organisational skills.

Strong communication and interpersonal skills.

Experience maintaining records and working with databases.

Ability to manage multiple priorities and work independently.

Strong IT skills, including Microsoft Office applications.

A flexible and collaborative approach to work.

Commitment to delivering excellent support and service.

Please refer to the job description and person specification for full requirements for this role.

UNISON is committed to equality, diversity and inclusion. We encourage you to complete the voluntary Diversity Monitoring Form to help us understand and improve the diversity of our applicant pool and recruitment practices.

About UNISON

UNISON is the UK's leading public services trade union, with over 1.3 million members working in the public sector, private, voluntary and community sectors and in the energy services. We employ approximately 1,200 staff, with around 370 at our national centre in Euston in central London and the remainder in our 12 regions across the UK, including Northern Ireland.

UNISON is a dynamic, progressive union, committed to equality. We encourage men and women of all ages, Black and minority ethnic groups, disabled people, lesbian, gay, bisexual and transgender people to work with us.

Job reference: R6/67A

UNISON in numbers

• UNISON has more than 1.3 million members and activists, making us one of Europe's largest unions
• More than 70% of our members are women
• UNISON is spread over 12 UK regions
• UNISON has more than 1,000 UNISON UK branches