Team Administrator

NHS; Shrewsbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a caring and dedicated team as a Team Administrator, where you'll support clinical staff and contribute to the well-being of the community. In this role, you'll manage appointments, handle referrals, and provide essential administrative support within a dynamic environment. This position offers an opportunity to grow your career in a supportive organization that values diversity and inclusivity. With flexible working options and generous leave policies, you'll find a rewarding work-life balance while making a real difference in people's lives.

Benefits

Generous maternity, paternity and adoption leave

Flexible working options

Up to 27 days annual leave

Health and Wellbeing support

Lease car for business use

Free car parking

Free flu vaccinations

Salary sacrifice bikes up to £2k

Qualifications

• Experience in administration with knowledge of Microsoft Office.
• Level 2 Diploma in Business Administration or equivalent qualification.

Responsibilities

• Act as the first point of contact for the team, managing calls and inquiries.
• Organize appointments and meetings, providing administrative support.

Skills

Microsoft Office

Time Management

Communication

Teamwork

Education

Level 2 Diploma in Business Administration

GCSE English Language (Grade C or above)

ECDL

Tools

Inpatient Management System (e.g. Hybrid, Lorenzo, RiO)

Job description

Midlands Partnership NHS Foundation Trust

Welcome! The Shropshire, Telford and Wrekin Talking Therapies for anxiety and depression service is a busy caring team consisting of Administration staff, PWPs, CBT Practitioners, and Counsellors.

We serve the people of Shropshire, Telford and Wrekin which has exciting, diverse and growing modern towns surrounded by the stunning Shropshire countryside.

As a Team Administrator you will support the clinical staff by taking referrals, registering service users on our clinical system, booking appointments, and sending letters.

We are currently recruiting for 1 x Band 3 Full Time (37.5 hours) Team Administrator to be based in Shrewsbury at Severn Fields Health Village, Sundorne Road, Shrewsbury, SY1 4RQ

and

1 x Band 3 Part Time (22.5 hours) Team Administrator to be based in Fuller House, Hall Court, Hall Park Way, Telford, Shropshire, TF3 4NP

Main duties of the job

• To be the first point of telephone contact for the team, identifying urgent calls and passing on messages / dealing with enquiries in an appropriate manner.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To support the administration team in organising the administrative function of the team.
• To provide confidential administration support to the team.
• To arrange meetings/appointments/clinics by co-ordinating and booking / cancelling rooms.
• To respond in a courteous and professional manner with clients, visitors and other agencies and their team

About us

By joining Team MPFT, you will be helping your communities and in return for this, we will support you by;

• Supporting your career development and progression
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days)
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Job responsibilities

For more information relating to this role, please refer to the attached job description and specification.

Person Specification

Qualifications

• Level 2 Diploma in Business Administration or NVQ Level II in Business Administration or equivalent qualification
• Good basic education to include English Language (GCSE Grade C or above) or equivalent.
• ECDL

Experience

• Previous, recent secretarial/administration experience.
• Knowledge and experience of using Microsoft Office packages, including Outlook, Word, Excel and PowerPoint.
• Able to work within a team environment and contribute effectively to team development
• Previous NHS Experience
• Knowledge/experience of using Inpatient Management System (e.g. Hybrid, Lorenzo, RiO).
• Previous experience of setting up office / administrative systems.

Skills

• Well written application and complete application
• Grammatically correct
• Plans and manages own time effectively and fulfils work requirements and commitments to a high standard, without compromising own health and wellbeing.
• Behaves in an open, honest and inclusive manner, upholding personal and organisational ethics and values.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Midlands Partnership NHS Foundation Trust