Team Administrator

NHS; Redditch; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider is seeking a Team Administrator to join their Neighbourhood Mental Health team in Redditch. This full-time role involves supporting clinical teams, maintaining patient records, and ensuring effective communication within the NHS. The position offers opportunities for professional development and a supportive work environment, with flexible working options available.

Benefits

27 days leave plus bank holidays, increasing to 33 days

Generous NHS pension scheme

Flexible working opportunities

Health and wellbeing opportunities

Qualifications

• Knowledge of administrative procedures and NHS Code of Confidentiality.
• Previous NHS experience and minute-taking experience required.
• Ability to communicate effectively in English, both written and verbal.

Responsibilities

• Maintain patient records effectively and accurately.
• Minute professional meetings and handle correspondence.
• Schedule appointments and assist with various administrative tasks.

Skills

Communication

Organizational Skills

Attention to Detail

Numeracy

Keyboard Skills

Education

Vocational level 3 in Business Administration

Vocational level 2 with NHS administrative experience

Tools

Microsoft Office

Job description

Go back Herefordshire and Worcestershire Health and Care NHS Trust

Team Administrator

The closing date is 04 June 2025

Areyou an excellent communicator with a passion for healthcare? We seek anenthusiastic Administrator to be part of our Neighbourhood Mental Health teamin Redditch

This role is 37.5 hours a week,Mon-Fri 9-5. Processes are in place tosupport flexible working requests.

In this important role you'll use your knowledge, experience& expertise to provide essential support to our hard-working Clinical Teamas well as the other members of the vital administration team

You will be a strong communicator supporting a widerange of people including patients & healthcare professionals. You will beresponsive & adapt to the needs of the service, and be sure that your hardwork will make a difference to our patients & service users every day

Why apply? - Comprehensive induction and localorientation plus a wide range of opportunities for you to develop your skills &experience with support from the widerteam

Please note the Trust will not providesponsorship to work for this role, to apply you must have current right to workin the UK status.

Main duties of the job

A typicalday as an Administrator may involve:

• Maintainingpatient records effectively and accurately
• MinutingProfessional Meetings
• Generaloffice duties such as typing, scanning, photocopying, printing
• Schedulingappointments/meetings
• Handlingcorrespondence ingoing/outgoing mail
• Handlingqueries over the phone and face to face from staff, patients, and externalagencies
• Lookingafter a shared email inbox
• Assistingthe team with various administrative tasks

About us

At Herefordshire and Worcestershire Health and Care NHS Trust,we are working together to deliver outstanding care. We run community hospitalsand community health services across Worcestershire and provide mental healthand learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people ofall ages, experiencing both physical and/or mental health conditions from over100 sites.

We will support you to thrive; offer flexibleworking options for a great work-life balance, help you fulfil your ambitions,and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures,and ethnicities.

What we offer;

• 27 days leave plus bank holidays, increasing up to33 days with long service
• Generous NHS pension and enhanced pay when you workunsocial hours
• Flexible and agile working opportunities
• Great maternity, paternity, and adoption support
• Wide range of supportive staff networks
• Health and wellbeing opportunities

If you would like to know more, please visit ourwebsite.

We encourage you to read the attached applicant guidance notes.

Sharingyour data - As a data controller we may sometimes need to process your data topursue our legitimate business interests, for example to request a survey fromyou (optional), to support the Trusts understanding of where you gainedinterest in working for the Trust.

Job responsibilities

The job description and person specification gives you all the information you need about this role.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Person Specification

Knowledge

• Knowledge of a range of Administrative/Secretarial procedures
• Detailed knowledge of Microsoft packages
• Understanding of the Data Protection Act and NHS Code of Confidentiality

Experience

• Previous NHS experience
• Minute Taking experience

Skills & Abilities

• Ability to challenge poor behaviour and be a positive role model
• Manage own workload and work independently as well as part of a team
• Positive attitude with the ability to act on feedback positively
• Ability to praise and be supportive to others
• Ability to communicate effectively in English in both written and verbal formats
• Numerate
• Advanced Keyboard skills touch typing
• Confident telephone manner
• Accuracy and attention to detail
• Good organisation skills
• Able to demonstrate the ability to use initiative effectively.
• Minute taking skills

Additional Criteria

• Willingness to commit to continuing professional development
• Display a professional manner at all times as a representative of the Trust
• Tact and discretion for dealing with confidential information
• Ability to meet any travel requirements of the role
• You understand that we will not provide sponsorship to work for this role.

Qualifications

• Educated to vocational level 3 in Business Administration or Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
• I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Herefordshire and Worcestershire Health and Care NHS Trust