Customer Experience Support Team Administrator

Bupa; Birmingham; Hybrid; GBP 26,000; Full time

Job summary

A leading health insurer is seeking a Customer Experience Support Team Administrator for their Solihull Clinic & Dental in Birmingham. This full-time role involves ensuring efficient administrative activities and providing outstanding customer service. The position offers hybrid working options and a competitive salary of £25,250 plus benefits.

Benefits

25 days holiday, increasing with service

Bupa health insurance

Enhanced pension plan

Life insurance

Various online discounts

Qualifications

• Excellent communication skills (written and verbal).
• Team working experience.
• PC literate – proficient in MS Office packages.

Responsibilities

• Complete all administrative tasks accurately and efficiently.
• Answer customer queries by phone and email.
• Ensure compliance with operational control standards.

Skills

Communication

Team working

PC literacy

Customer service

Organizational skills

Tools

MS Office

Job description

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Customer Experience Support Team Administrator

Apply locations Birmingham time type Full time posted on Posted 2 Days Ago job requisition id R1186458

Job Description:

Customer Experience Support Team Administrator
Solihull Clinic & Dental, Birmingham (B91 3RX)
Hybrid working options available (e.g. up to 3 days WFH)
£25,250 + fantastic benefits
Full time (40 Hours)

Role Overview

To ensure all administrative activities are carried out efficiently and effectively. To answer customer queries by phone and email to support customers with their Bupa experience. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

What You’ll Do:

• Complete all administrative tasks accurately and efficiently
• Offer an outstanding customer service
• Contribute fully to the team and the team goals
• Ensure compliance with all operational control standards i.e. Wellness Quality standards, clinical governance, and legal requirements
• Ensure compliance with the business Quality Management System
• Financial administrative duties
• Accurate records maintained
• Answer phone calls and emails from customers in a timely manner

What You’ll Bring:

• Excellent communication (written and verbal) and interpersonal skills
• Team working experience
• PC literate – proficient in MS Office packages
• Audio Typing Knowledge of Medical Terminology (desirable)
• Transferable Customer service skills
• Well organised & can-do attitude

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically.

You will be eligible for:

· 25 days holiday, increasing through length of service, with option to buy or sell

· Bupa health insurance as a benefit in kind

· An enhanced pension plan and life insurance

· Various other benefits and online discounts

Diversity and Inclusion

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email:

[e-mail]

Time Type:

Full time

Job Area:

Administration

Locations:

Clinic & Dental - Solihull

Be at the heart of helping people live longer healthier, happier lives and making a better world . We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

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