Team Administrator

Greater Manchester Mental Health NHS Foundation Trust; Prestwich; On-site; GBP 23,000 - 27,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Team Administrator to support Referral and Triage Practitioners within the Specialist Community Forensic Team. You will coordinate patient referrals, ensure timely processing, and arrange assessments in line with local guidelines.

The role covers general office duties, minute taking, typing letters, managing mailboxes and answering calls from patients, carers and health professionals.

Responsibilities

• Coordinate patient referrals and direct written and telephone enquiries for referrals to the Specialist Community Forensic Team
• Handle patient and carer enquiries about the referral process with strict confidentiality
• Process referrals and ensure updates to clinical information systems align with Trust guidelines
• Monitor shared mailboxes and act promptly
• Liaise with external agencies, other hospitals, medical services and relatives ensuring clear information flow
• Record activity onto appropriate systems and meet deadlines
• Track service users from referral to discharge ensuring appointments are within targets
• Maintain accurate patient records including referral information
• Input high-quality data into the EPR to support quality improvement and performance

Job description

The post holder will provide an administrative function to the Referral and Triage Practitioners within the Specialist Community Forensic Team. The Team Administrator will co-ordinate the patient referral pathway with responsibility for ensuring referrals are processed, assessments are arranged and the process is conducted within the required timeframes.

The post holder willundertake general office duties including minuting team meetings, typing of letters and correspondence and managing mailboxes. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

• Co-ordinate and direct contact for written and telephone enquiries for referrals to AFS on behalf of Referral and Triage Practitioners, using judgement to establish validity and priority of the contact.
• Deal with any patient enquiries, providing information about the referral process, using judgement and always observing patient confidentiality.
• Process all referrals received, ensuring updates to clinical information systems align with Trust and service guidelines.
• Monitor shared administration email inboxes and action as appropriate and in a timely manner.
• Liaise with outside agencies, other hospitals, medical services, clients and their relatives using their knowledge and judgement of any given situation ensuring clear information flow.
• As directed, record activity onto the appropriate medium, meeting all required deadlines.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Maintain accurate and up-to-date patient records, including referral information.
• To input good quality data in the EPR to support with driving quality improvement and performance.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.