Receptionist

Greater Manchester Mental Health NHS Foundation Trust; Farnworth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust is seeking a Reception/Admin assistant to support the Bolton Community Mental Health Team. You will greet service users and carers, capture attendance and clinical outcomes in the EPR, and perform related clerical tasks to ensure smooth daily operations.

The role requires welcoming communication with the public, nursing and medical staff, and other Trust teams, ensuring timely and accurate reception processes and a high-quality service for

Responsibilities

• Be the first point of contact for visitors and callers to the unit.
• Manage all calls and queries professionally and redirect as appropriate.
• Book patient appointments and maintain reception records.
• Ensure reception area is clean and orderly and provide calm communication in difficult situations.

Job description

Please note - This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.

The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users' attendance and clinical outcome on the electronic patient record system (EPR), along with other administrative duties commensurate to the grade.

The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.

The reception service opening hours are at present, 9:00 am - 5:00 pm, Monday to Friday. A flexible approach to working is essential.

Be the first point of contact for all visitors and callers to the unit. Managing all calls and queries appropriately in a professional manner and re-directing as appropriate. Booking of patient appointments. Ensure a clean and tidy environment is maintained within reception area. Be an excellent communicator and ability to always remain calm in difficult situations.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.