Teaching, Learning and Student Experience Coordinator (Student Support and Wellbeing)

University of Manchester; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Pension scheme

Employee health and wellbeing services

Exceptional annual leave entitlement

Additional paid closure over Christmas

Discounts at major retailers

Job summary

University of Manchester is seeking a motivated Teaching, Learning Student Experience Coordinator to join the Student Support and Wellbeing team within the School of Arts, Languages and Cultures. The role focuses on coordinating frontline support, wellbeing services and student engagement, with strong collaboration across academic and professional services.

The ideal candidate brings experience in student support, supervision, and excellent interpersonal and digital skills, with a commitment to

Qualifications

• Experience in student support, student administration, higher education or a comparable customer-focused environment.
• Experience supervising or coordinating the work of others.
• Excellent interpersonal and communication skills with a range of stakeholders.
• Strong organisational skills and ability to manage competing priorities.
• Compassionate and professional approach handling sensitive student matters.
• Commitment to delivering excellent service and improving the student experience.
• Strong digital skills and confidence with systems and data.

Responsibilities

• Lead and coordinate a team providing student support and wellbeing services.
• Support students with a range of issues, ensuring signposting to appropriate university support services.
• Coordinate key student support processes, including mitigating circumstances, fitness to study and student engagement monitoring.
• Act as Disability Coordinator for the School, working with the Disability Advisory and Support Service (DASS).
• Develop effective working relationships with academic and professional services colleagues across the University.
• Use data and insight to support service delivery and continuous improvement.
• Contribute to a culture of excellent customer service, innovation and student centred practice.

Skills

Student support

Student administration

Team supervision

Interpersonal skills

Organisational skills

Communication skills

Digital skills

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning Student Experience Coordinator (Student Support and Wellbeing). We are looking for a Teaching, Learning and Student Experience Coordinator to join our Student Support and Wellbeing team within the School of Arts, Languages and Cultures.

This is an excellent opportunity for an organised, proactive and student focused professional to play a key role in supporting student wellbeing, academic engagement and success. You will coordinate a team delivering frontline support services and work closely with students, academic colleagues and specialist support services to ensure students receive effective and timely support.

About the role

Working in a busy and rewarding environment, you will:

• Lead and coordinate a team providing student support and wellbeing services.
• Support students with a range of issues, ensuring they are signposted to appropriate University support services.
• Coordinate key student support processes, including mitigating circumstances, fitness to study and student engagement monitoring.
• Act as Disability Coordinator for the School, working closely with the Disability Advisory and Support Service (DASS).
• Develop effective working relationships with academic and professional services colleagues across the University.
• Use data and insight to support service delivery and continuous improvement.
• Contribute to a culture of excellent customer service, innovation and student centred practice.

About you

We are looking for someone with:

• Experience of working in student support, student administration, higher education or a comparable customer-focused environment.
• Experience of supervising or coordinating the work of others.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities in a complex environment.
• A compassionate and professional approach when dealing with sensitive student matters.
• A commitment to delivering excellent service and improving the student experience.
• Strong digital skills and confidence working with a range of systems and data.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.

Our University is positive about flexible working – you can find out more here

Hybrid working arrangements may be considered.

Please be aware that due to the number of applications we unfortunately may not able to provide individual feedback on your application.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any recruitment enquiries from recruitment agencies should be directed to [e-mail]

Any CV’s submitted by a recruitment agency will be considered a gift.

Enquiries about the vacancy, shortlisting and interviews

Name: Sarah Thompson

Email: [e-mail]

General enquiries

Email: [e-mail]

Technical support

0161 850 2004 https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.