TEACHING LEARNING STUDENT EXPERIENCE (TLSE) ASSISTANT (INFORMATION, ADVICE AND GUIDANCE/STUDENT SUPPORT AND WELLBEING)

The University Of Manchester; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure

Employee discount platform

Job summary

The University of Manchester is seeking a Teaching, Learning and Student Experience Assistant for its Student Hub in the School of Health Sciences. The role involves supporting students in person, over the phone, and via email, while also liaising with academic staff.

The ideal candidate should possess strong administrative skills and customer service experience. A flexible approach to work and proficiency in MS 365 applications are also essential.

Qualifications

• Strong administrative background in a busy environment.
• Experience supporting undergraduate and postgraduate study.
• Ability to work with diverse students and colleagues.

Responsibilities

• Act as a first point of contact for student enquiries.
• Support Mitigating Circumstances and Extensions processes.
• Work flexibly across organisational boundaries.

Skills

Customer service experience

Administrative skills

Communication skills

MS 365 applications

Job description

Applications are invited for the post of Teaching, Learning and Student Experience Assistant, within the Student Hub in the School of Health Sciences.

This role forms part of the School Teaching, Learning and Student Experience team and provides support to students across our Undergraduate and Postgraduate programmes. This will also include liaising with academic staff, other Professional Services function teams and students.

We are seeking to appoint an individual who is motivated to work within a customer service environment and ideally has some understanding of the academic and pastoral support procedures and processes included with supporting undergraduate and postgraduate study. Acting as a first point of contact for student enquiries and student support and wellbeing related matters, this is a student facing role which requires on-campus presence for the majority of the working week (usually 3 working days, with 2 days from home). Based within our Student Hub, the successful candidate will be supporting students with a range of enquiries both in person, over the phone and via our email inboxes and supporting the administration of a range of activities including (but not limited to): supporting Mitigating Circumstances and Extensions processes, student experience initiatives and events and working on the student hub.

The ideal candidate will be someone who has a strong administrative background in a busy environment, customer service experience and holds excellent communication skills and the ability to work positively and respectfully with a range of students and colleagues from diverse backgrounds. You will need to have a flexible approach to work and the ability to work proficiently with a range of MS 365 applications.

Professional Services staff are part of a single, University-wide team and are expected to work flexibly across organisational boundaries to support local and institutional priorities.

(Grades 1-5)

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Guy Malkin

Email: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.