Teaching, Learning and Student Experience Assistant (Assessment and Progression)

University of Manchester; Manchester; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across departments

Purple Place employee discount

Job summary

University of Manchester is seeking a motivated Teaching, Learning and Student Experience Assistant (Assessment and Progression) to provide clerical and administrative support for assessment and progression activities throughout the academic cycle.

You will handle routine student administration inquiries, assist with exam processes, boards and committees, and maintain accurate records across university systems, contributing to data quality and service excellence in a busy environment.

Qualifications

• Experience of working with administrative processes in a service environment.
• Good oral and written communication skills, with the ability to provide information and guidance professionally.
• Strong organisational skills, with the ability to prioritise work and maintain accuracy in a busy environment.
• Good numeracy, attention to detail and confidence using IT systems to maintain records and documentation.
• Understanding of confidentiality, data quality, equality, diversity and inclusion, and customer-focused service delivery.

Responsibilities

• Providing administrative support for Teaching, Learning and Student Experience and Assessment and Progression activities.
• Acting as a first point of contact for routine student administration and assessment-related enquiries, escalating matters where appropriate.
• Supporting assessment processes including exam paper preparation, marks transfer, checking and publication of student results, bulk processes and tracking documentation.
• Assisting with Summary Disciplinary Panels, Examination Boards, meetings and committees, including arrangements, papers and minute taking where required.
• Maintaining accurate student records and documentation across University systems, supporting data quality and service excellence.

Skills

Administrative processes

Communication skills

Organisational skills

Numeracy

Confidentiality & inclusion

Education

Higher education admin knowledge

Job description

We are seeking a motivated and collaborative individual to join our team as a Teaching, Learning and Student Experience Assistant (Assessment and Progression) within Alliance Manchester Business School. This role offers an exciting opportunity to provide clerical and administrative support for assessment and progression activity, contributing to the effective delivery of teaching, learning and student administration across the academic cycle.

You will be responsible for:

• Providing administrative support for Teaching, Learning and Student Experience and Assessment and Progression activities.
• Acting as a first point of contact for routine student administration and assessment-related enquiries, escalating matters where appropriate.
• Supporting assessment processes including exam paper preparation, marks transfer, checking and publication of student results, bulk processes and tracking documentation.
• Assisting with Summary Disciplinary Panels, Examination Boards, meetings and committees, including arrangements, papers and minute taking where required.
• Maintaining accurate student records and documentation across University systems, supporting data quality and service excellence.

We welcome candidates who bring diverse perspectives, experiences, and approaches to their work.

About You

We encourage applications from individuals with a wide range of administrative, customer service and student support experience. You should be organised, accurate and confident working with information, systems and people in a busy service environment, with a strong commitment to confidentiality, inclusion and the student experience.

Essential Criteria:

• Experience of working with administrative processes in a service environment.
• Good oral and written communication skills, with the ability to provide information and guidance professionally.
• Strong organisational skills, with the ability to prioritise work and maintain accuracy in a busy environment.
• Good numeracy, attention to detail and confidence using IT systems to maintain records and documentation.
• Understanding of confidentiality, data quality, equality, diversity and inclusion, and customer-focused service delivery.

Desirable Criteria:

• Familiarity with higher education student administration, assessment and progression processes.
• Experience of supporting committees, panels, examination boards or similar meeting activity.
• Experience of working in a customer service environment.
• Relevant administrative, customer service or higher education training or qualifications.

We value transferable skills and real-world experience as much as formal qualifications.

Our benefits include:

• Generous employer pension contribution
• Christmas closure across all departments outside of annual leave and bank holidays
• Purple Place employee discount platform

For more information, please see University of Manchester Benefits. You can also find information on our Flexible and Hybrid working here.

We are an open place of enquiry and challenge. We embrace and celebrate difference, diversity and debate, and we pride ourselves on being a place of education, learning and community where we are able, within the law, to question and test received wisdom, express new ideas and explore controversial or unpopular topics and opinions. Find out more from our Freedom of Speech Policy.

Enquiries about the role, shortlisting and interviews

Name: Luke Robinson

Email Address: [e-mail]

General enquiries and administrative support

[e-mail]

Technical and job portal support

https://jobseekersupport.jobtrain.co.uk/support/home

This role is not eligible for Skilled Worker visa sponsorship. Applicants must demonstrate the right to work in the UK.

Applications close at midnight on the closing date.

Further particulars (with person specification) linked below.