Student Experience & Wellbeing Lead (Hybrid)

The University of Manchester; Manchester; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Health & wellbeing services

Annual leave entitlement

Job summary

The University of Manchester is seeking a motivated Teaching, Learning Student Experience Coordinator to join the Student Support and Wellbeing team within the School of Arts, Languages and Cultures. The role focuses on coordinating frontline support services, engaging with students and academic staff, and driving improvements in student wellbeing and engagement.

You will lead a team to deliver comprehensive student support, ensure timely signposting to university services, and manage processes

Qualifications

• Experience of working in student support, student administration, higher education or a comparable customer-focused environment.
• Experience of supervising or coordinating the work of others.
• Excellent interpersonal and communication skills, with the ability to build positive relationships with a wide range of stakeholders.
• Strong organisational skills and the ability to manage competing priorities in a complex environment.
• A compassionate and professional approach when dealing with sensitive student matters.
• A commitment to delivering excellent service and improving the student experience.

Responsibilities

• Lead and coordinate a team providing student support and wellbeing services.
• Support students with a range of issues, ensuring they are signposted to appropriate University support services.
• Coordinate key student support processes, including mitigating circumstances, fitness to study and student engagement monitoring.
• Act as Disability Coordinator for the School, working closely with the Disability Advisory and Support Service (DASS).
• Develop effective working relationships with academic and professional services colleagues across the University.
• Use data and insight to support service delivery and continuous improvement.
• Contribute to a culture of excellent customer service, innovation and student centred practice.

Skills

Student support

Supervising

Communication

Organisation

Digital skills

Job description

The University of Manchester is seeking a motivated Teaching, Learning Student Experience Coordinator to join the Student Support and Wellbeing team within the School of Arts, Languages and Cultures. The role focuses on coordinating frontline support services, engaging with students and academic staff, and driving improvements in student wellbeing and engagement.

You will lead a team to deliver comprehensive student support, ensure timely signposting to university services, and manage processes